FSC Service Coordinator - Excel Center

JOB SUMMARY:

The Service Coordinator creates, provides, and coordinates services and activities with families and communities that foster strength, healthy living, and overall well-being. The Service Coordinator is responsible for service planning, delivery and system coordination to Drop-In Family Support Center children and families ranging from birth to five years of age, adhering to the philosophy of Family Support Standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Understand and be committed to the overall philosophy of Family Support
• Maintain an appropriate welcoming environment where infants/toddlers are accepted and respected as individuals

• Establishes an outreach and recruitment process, ensuring enrollment of eligible children using Family Support standards and complying with mandated funded enrollment levels.
• Coordinates registration and orientation processes.
• Assesses family strengths, preferences and needs to develop coordinating action plans as a part of the Family Partnership Agreement, tracking and documenting all updates.
• Provides linkages to community resources, including medical, dental, social, educational, occupational and employment, maintaining a comprehensive list of servicing agencies and assisting with crisis intervention as needed.
• Provides families with developmentally appropriate activities and information to address children's needs, guidance on home safety, nutrition, effective discipline and constructive play activities.
• Collaborates with families to schedule and maintain required screenings, exams and immunizations in accordance to timelines.
• Provides informal and formal parenting education to families addressing specific developmental needs of their children.
• Works with classroom staff to promote family outcomes and school readiness, providing classroom coverage when needed.
• Monitors attendance of enrolled children and conduct follow-up regarding absenteeism.
• Coordinates social, educational, community and volunteer activities with parents and children.
• Provides transitional services to families exiting the program.
• Maintains client record management ensuring child/family files have required and updated documentation.

• Compiles weekly and monthly statistical and narrative reports regarding enrollment, dismissals, and service delivery.
• Participates in ongoing training and development, case review, staff and individual supervision meetings.
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in human services, Human Development, Social Work or Child & Family Studies
• Minimum of four years of experience in counseling, working with families with young children and/or advocacy required
• Master's degree in human services, Human Development, or Social Work with two years' experience providing direct services to families preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• CPR/First Aid/Universal Precaution

ADDITIONAL REQUIREMENTS:

• Pre-employment CJIS criminal background investigation clearance required
• Pre-employment physical and tuberculosis screen clearance required

SCOPE OF SUPERVISION:

• Minimal supervision is provided on an as needed basis. Monthly supervision and team meetings are conducted by the supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively, oral and written
• Ability to maintain confidential requirements
• Knowledge of counseling procedures and practices
• Excellent organizational skills to meet demanding timelines
• Effective problem solving and decision-making skills
• Ability to use problem solving skills
• Proficiency with standard computer applications
• Compassion and respect for diverse populations and people with special needs

PHYSICAL REQUIREMENTS:

Sedentary

Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons

Light

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Medium

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Heavy

Lifting up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

Travel is defined as travel to all areas within Goodwill's territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights, may be required but is typically planned. In some cases, travel may be unplanned. Home visits will be conducted weekly and on as needed basis. Personal vehicles are used, and mileage reimbursement is available.

None

Up to 25% of working time

Up to 50% of working time

Up to 75% of working time

More than 75% of working time

WORK ENVIRONMENT:

Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.

Moderate

Employees may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

High

Employees are regularly exposed to moving mechanical parts. Employees are frequently exposed to wet and/or humid conditions, fumes or airborne particles and outside weather conditions. Employees are occasionally exposed to highly precarious places, risk of electrical shock and/or vibration. The noise level is usually loud.

Full-Time Employee Benefits:

• Medical, dental, and vision insurance, voluntary life, and short-term disability insurance
• Employer paid life and long-term disability insurance
• 2 weeks' vacation, 10 days sick per year
• 10 holidays and 2 floating holidays for Admin and Workforce Development, 9 holidays and 4 floating holidays for Retail per year, holidays for the Contracts division is determined according to the government schedule in effect for those locations
• Tuition reimbursement up to 75% of tuition costs and 100% of fees
• 401(k) and 403(b) annual employer contribution
• Gym membership reimbursement, up to $60 quarterly
• Employee Assistance Program (EAP) - free counseling and referral services
• Credit Union membership at MECU and SECU
• 25% Store Discount