Clerical Support Assistant II - ACS

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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under minimal supervision, provides clerical and administrative support for the department. Provides excellent customer service, answers telephones, and is a clerical support to staff. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends departmental meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Assists in research through data collection as assigned.

Essential Functions:

• Schedule home visits through the public office line, info email and online scheduling tool. Follow up with families in a timely manner and coordinate coverage when not in office. 15%

• Coordinate scheduling of all nurse assignments and manage schedule and client database. Collects and enters data in spreadsheets and databases for monthly reports. 20%

• Assist with in-hospital recruiting as needed. Establish initial contact with families at local birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits. 15%

• Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems. 15%

• Conduct post-visit connection (PVC) phone calls with families, track services, and provide re-referrals when necessary. Handle mailing of appointment cards and PVC surveys. 10%

• Works as an active member of the Family Connects team by attending in-service trainings, staff and planning meetings, and other meetings as required. Complies, transcribes, and distributes minutes of meetings. 10%

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years One year of healthcare or professional clerical experience required Required

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal human relation skills
• Possesses excellent customer service skills
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to work independently and be self-directed
• Skilled in organization and setting priorities
• Ability to use scheduling systems and coordinate meetings
• Ability to maintain adequate levels of office supplies
• Ability to compile, transcribe, distribute meeting minutes
• Proficient in data entry into spreadsheets and databases. Ability to create charts and graphs
• Knowledge of medical terminology
• Good troubleshooting and problem-solving skills
• Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.