Collections Specialist

At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We're unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains.

EBI is your environmental, sustainability, engineering and health and safety partner, nationwide.

Assess. Advise. Improve. Verify.

Position Summary

EBI Consulting is seeking a detail oriented, self-motivated Collections Specialist to join our finance team. The successful candidate will be responsible for collection correspondences, ensuring timely payments are met, and building client relationships. This role is crucial in supporting our financial operations by optimizing cash flow and reducing financial risk.

This position reports directly to the Senior Manager Credit and Collections and will be a hybrid role, with the expectation of one to two days per week on-site in our Burlington, MA corporate headquarters. Therefore, candidates will need to be geographically close to Burlington, MA and comfortable working in a hybrid environment.

Essential Duties and Responsibilities

Collections:

1. 
   
   
   
   • Communicate discrepancies to management, identify slow-paying clients, and recommend potential collection candidates
   • Ensure timely collection correspondences to solicit payment on overdue accounts to improve collection rates and reduce DSO metrics
   • Minimize bad debt risk and bad debt reserve requirements
   • Other projects as assigned
   
   
   
   
2. Customer Service:
   
   
   
   • Build and maintain strong relationships with clients while communicating past due balances
   • Timely resolution of client requests and disputes
   • Reconciliation of client accounts and payment discrepancies
   
   
   
   
3. Process Improvement:
   
   
   
   • Identify opportunities to streamline collection processes and improve efficiency
   • Implement best practices for collections and client communications
   • Stay informed about industry trends and regulatory changes affecting collection practices
   
   
   
   
4. Team Collaboration:
   
   
   
   • Collaborate with Sales and Operations on collection matters
   • Assist in developing and implementing new collection procedures and systems
   • Partner with billing staff to ensure that invoicing is completed in accordance with client-specific requirements to ensure prompt and efficient collections
   • Partner with cash apps staff to ensure proper application of payments
   
   
   
   

Qualifications and Capabilities

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum of 2-3 years of collections experience
• Strong knowledge of accounting principles, practices, and regulations
• Proficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.
• Experience with NetSuite strongly preferred
• Excellent analytical, communication, and problem-solving skills
• Attention to detail and ability to meet deadlines
• Strong organizational and time management abilities
• Experience in driving process improvements

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

#LI- Burlington