User Experience Manager

Ball State University Libraries is seeking an enthusiastic and collaborative team member to join our Access Services team in the role of User Experience Manager. This position will develop and lead a team of committed staff who provide excellent customer service at two service points in our main library and serve as a resource for circulation and user services issues. Successful candidates will have supervisory experience in academic libraries, customer service experience, and a commitment to student success. If you enjoy providing assistance to diverse communities of learners and seeking answers and solutions to complex problems, we invite you to apply today!

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

Manage the operations and personnel in Access Services to promote user access to collections and services; serve as a resource for other library circulation sites; provide service to library users and communicate related policies and procedures to the public; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries

Master's degree in library and information science or related field from an accredited university by date of hire.

At least three years of supervisory experience.

Knowledge of basic Microsoft applications. Ability to work nights and weekends as needed.

Master's degree in related field.

At least one year of supervisory experience in a library setting; experience in library public service; experience providing library reference services.

User Services Supervisor, Access Services Evening Supervisor, Education, Music and Media Supervisor

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

The minimum salary for this position is $58,000.

Manage the everyday operations, services, equipment and personnel of the circulation and information services operations; provide vision and strategy to promote user access to collections and services, including serving as a primary point of contact for patron conduct issues and other building issues and ensuring that signage and documentation relative to library services and resources are up-to-date throughout the building.

Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development of personnel.

Provide circulation and information services to library users; field general purpose and reference questions about Libraries services and resources; refer users to colleagues for assistance as appropriate; provide assistance in the use of print and electronic resources.

Provide leadership in developing and interpreting circulation policies and procedures; communicate about circulation matters with faculty, students, staff, and other offices on campus; oversee training for desk supervisors relative to the policies and procedures of Access Services.

Interpret, analyze, and evaluate procedures, processes, data and staffing patterns for the Bracken Library Information Desk; serve as resource person for all Libraries circulation sites; make recommendations for solving problems and for identifying potential opportunities to the Head of Access Services and Open Education.

Monitor the functioning of the University Libraries integrated library system (Alma); serve as resource for monitoring, analyzing, and correcting reports for Library Data and Discovery Solutions and for maintaining the integrity of patron and circulation record databases; report problems to the Head of Access Services and Open Education and Library Data and Discovery Solutions.

Stay current on changes to Alma, deliver training to staff on changes and upgrades to the system; oversee user records and accounts in Alma, including issuing resident/affiliate and alumni cards.

Train and monitor student assistants in the performance of area work assignments and job duties.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.