Sr User Exp Designer

25-Nov-2024

US Remote

9851BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek Product Strategy is a team with a passion for delivering solutions to power success for project-based businesses. We use research and innovation to build products and experiences that connect processes across the entire project lifecycle. We are thought leaders who have a deep understanding of our customers, their industries and the challenges they face. Join us as we bring Deltek solutions to the market to help our customers achieve operational excellence.

Position Responsibilities

As a Senior UX Researcher, you'll drive the research strategy for two of our flagship ERP products, focusing on understanding the complex workflows of enterprise users and identifying opportunities to streamline their experience. You'll balance deep, strategic research initiatives with tactical studies to support our product evolution. Working closely with UX Designers and Product Management teams, you'll translate technical complexity into clear user insights that drive product decisions. Your research will directly impact how tens of thousands of users manage their daily operations across the product modules.

• Design and execute mixed-methods research combining qualitative insights (user interviews, observational studies) with quantitative data (surveys, analytics)
• Lead end-to-end research projects ranging from extensive workflow studies to rapid usability evaluations
• Conduct contextual inquiries and task analysis with enterprise users to map complex business processes
• Partner with Product Managers to identify research opportunities that inform product strategy and roadmap decisions
• Present research findings to product teams and senior leadership, translating technical insights into actionable recommendations
• Collaborate with UX Designers to translate research insights into improved user workflows within sprint cycles
• Maintain a research repository of enterprise user insights and create reusable templates for common research scenarios
• Build and maintain a user research contact database, including tracking engagement frequency, and managing research demographics
• Facilitate research planning sessions with cross-functional teams to align on priorities, methodologies, and strategic impact of research initiatives
• Partner with UX Operations to optimize research processes, including participant management, research guidelines, and tooling recommendations while following research best practices

• Strategic thinker who can navigate complex business processes and identify opportunities for workflow optimization
• Skilled communicator who can explain technical concepts to diverse audiences and influence decision-making
• Methodical researcher who can design studies that account for the complexity of enterprise software
• Adaptable problem-solver who can adjust research approaches based on stakeholder needs and time constraints
• Natural collaborator who can work effectively with UX, Product Management, and Engineering teams
• Empathetic interviewer who can build rapport with enterprise users and extract meaningful insights
• Self-starter who can manage multiple research workstreams independently while maintaining high quality standards

Qualifications

• 6-8 years of UX research experience, with at least 3 years researching enterprise or B2B software
• Bachelor's degree in HCI, Cognitive Science, Information Systems, or related field
• Portfolio demonstrating impact of research on enterprise software design
• Demonstrated expertise in these research methods:
• Contextual inquiry and workflow analysis
• Usability testing of complex systems
• Survey design and quantitative analysis
• Journey mapping and service blueprinting
• Strong ability to analyze diverse research data sets, identify patterns, and translate complex findings into compelling business recommendations that drive product decisions
• Experience researching for ERP, financial software, or similar enterprise systems
• Strong foundation in information architecture and complex system design
• Proficiency in research, analysis, and design tools (e.g., Lyssna, Gainsight, Echoes, Figma/FigJam, Miro)
• Excellent documentation and presentation skills

Compensation Information

The U.S. salary range for this position is $68500.00 - $119750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

10%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.