Supervisor - Table Games

Job Purpose:

The Table Games Supervisor is responsible for directly supervising the operation and conduct of all table games as well as the training and supervision of dealers. Interact with customers on an individual basis.

Essential Job Functions:

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.

• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Working Conditions:

• Mostly indoors and generally climate-controlled environment, occasionally outdoors
• Noise, smoke, and odors
• Working with others and independently

Strong table game(s) dealing, supervisory and customer service skills.
Three Years of appropriate Table Games experience.
Knowledgeable of casino games rules and regulations for at least 2 major table games.
Ability to write reports.
Ability to calculate mathematical solutions.
Excellent customer service skills.
Strong Management Skills.
Excellent Communication Skills.
Ability to evaluate personnel. (preferred)
Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.
Must be able to lift 25 pounds.
Must be able to walk/stand during shift without restriction.
Must be able to work in a loud, smoky environment. (preferred)

RI Lottery License Ops (required)