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Events Technician
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 03, 2025 | |
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Pay: $52900 - $67000 / year (paid hourly)
Schedule: M - F; 8a - 5p (with flexibility for events as needed) Location: NYC | Hudson Yards (occasional support at 770 Broadway and Farley as needed) The Events Technician will provide support to the Site and/or Assistant Facility Managers and Events Manager where applicable with operational activities in events, vendor oversight and equipment and supplies. This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible customer service, organization, and collaboration. What this job involves: Service Delivery Conduct daily walkthroughs to ensure clean and organized event, office, and storage spaces Complete event room event set ups and tear down, including furniture and decor. Assist with coordinating activities of onsite meetings and events, scheduling timing for catering set ups and janitorial support. Respond to all event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service Manage event set-ups in meeting and event spaces across multiple buildings Communicate proactively and accurately both verbally and in writing Provide information to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of events, with minimal disruption. Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers Other duties that may include but are not limited to: reception and guest support, mail and courier services, providing office supplies and safety and security support Participate in the full life cycle of event operations, client collaboration, day of execution for experiences ranging from meetings to elaborate productions Client Relationships Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded Foster an environment of consistent, quality communication between the team and the client Comply with all requirements of the client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the client, as reflected by client feedback Actively support an environment of teamwork, co-operation, performance excellence and personal success. Participate in the individual performance management program, and personal development planning Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements Finance Management / Cost Control / Profitability Assist the Event Requestor, Client and Site Services Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities. Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies Assist with the annual budgeting and quarterly forecasting processes for the site/s. As requested by the Regional/Site Services Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.). Manage payments to vendors where applicable, using available systems, complying with all relevant policies Provide accurate event, financial, and KPI reporting to both the client and JLL Sound like you? To apply you need to possess: Ability to lift 50 pounds regularly Proficiency in a range of information technology tools and platforms Strong analytical and organizational skills Excellent communication and problem-solving skills Ability to work independently with little supervision and effectively deal with stressful situations Ability to work early mornings, late evenings, and weekends as needed. Self-motivated; confident, energetic, and flexible | |