Insurance Operations Specialist

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This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description:

As an Insurance Operations Specialist, you will play a vital role in providing customer and underwriting support for complex prospective and renewal accounts. Your responsibilities will include accurate policy setup, rating, quoting, issuance, and support throughout the policy life cycle. This role requires advanced problem-solving skills, strong technical expertise, and a dedication to delivering exceptional customer service.

Your key responsibilities as an Insurance Operations Specialist:

• Accurately service complex insurance accounts, including data entry, account analysis, rating, policy issuance, and billing setup.
• Review loss-run data, monitor system issues, and test resolutions to ensure smooth operations.
• Provide advanced problem-solving support for technical or complex policy/account issues.
• Promote customer service excellence by responding promptly and professionally to internal and external service requests.
• Analyze unit processes and identify system enhancements to improve workflow efficiencies.
• Communicate professionally with clients and team members, ensuring timely follow-ups and resolution of information requests.
• Utilize and demonstrate expertise in internal systems and supporting applications.

If this role describes you, apply today!

Qualifications:

Education:

• College Education or equivalent experience will be considered

Required Qualifications:

• 3-5 years of insurance experience, preferably in Workers' Compensation or other commercial lines.
• Proficiency in Excel, Word and Microsoft Outlook applications
• Strong written and oral communication skills with the ability to manage difficult situations professionally

Preferred Qualifications:

• Insurance Designations a plus (e.g. ARM, CISR, CPCU)

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k) retirement savings match and an annual profit sharing contribution.

We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $51,000 - $80,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

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