Senior Director Third Party Vendor/Partner Management

The Senior Director will focus on our 3rd party vendors, from a relationship, service and a cost perspective. Also oversees the Agent network strategy in North America, controlling ~40% of volume (representing ~$24MM cost per year) and 150+ vendors within the region. Working closely with the regional leadership team, this position will be responsible for managing Agent performance to align with World Courier's objectives and expectations of consistent service levels to drive continued growth for the region. The Senior Director will recommend and contribute to improved strategies to improve service and reduce cost as a result of these efforts.

Based in our New Hyde Park, NY or King of Prussia, PA office

• Works closely with Director of Operations, Country Managers, and Customer Service & Logistics teams to evaluate business processes and designs, develops and implements improvements that increases service, reduces cost, and improves effectiveness.
• Role will require travel 25-50% of the time, visiting agents for QBRs and assessing performance, ensuring our agent network understands the importance of our shipments.
• Owns relationship with Agent vendors, including negotiations and RFP's.

• Defines Agent performance KPI's and reviews performance metrics with vendors during Quarterly Business Reviews.
• Responsible for leading a team of Agent Dispatch and Relationship Managers for daily oversight and management of the operation.
• Evaluates and compares existing Agent-related expenses; analyzes results and develops specific actions for cost reduction and improvement to direct reports for execution.
• Evaluates existing and potential Agent vendors within market for operational and contract compliance in accordance with Cencora systems, GQRA, Legal, and Risk requirements.
• Oversees the Agent Resource Center (ARC), ensuring agents work in compliance with all World Courier policies and procedures.
• Explores opportunities with regional trucking vendors to align with AB vendors, potentially reducing costs and improving service.
• In partnership with Workplace Services and Real Estate teams, analyzes existing agent locations to determine opportunities for office expansion and insourcing based on cost optimization and service level considerations.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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