Inside Material Damage Specialist II

The above represents the salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

This role will work home-based from any of our listed licensed payroll states and will report to the Manager, Material Damage Claims.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

To evaluate and adjust material damage claims which do not typically require in-person contact or on-site inspection.

ESSENTIAL FUNCTIONS:

• Review vehicle damage claims, write appraisals and/or review appraisals from body shops, preferred programs, smart phone apps, independent appraisers, company appraisers and other sources.
• Handle automobile material damage claims in compliance with Encova Claims department polices for contact, communication, cycle time, coverage verification, evaluation/negotiation and resolution of the file.
• Negotiate, settle and pay vehicle damage and total loss claims.
• Provide advice and recommendations to other material damage appraisers and claims resolution specialists on the material damage aspect of a claim.
• Handle salvage disposal on vehicles that are considered total losses.
• Handle/monitor title procurement on vehicles/equipment considered total losses.
• May be required to testify as to material damage issues in lawsuits involving vehicle damage.
• Capable of reviewing and writing estimates while meeting acceptable productivity, turnaround and quality standards.
• Assist in catastrophe claims handling throughout the company operating territory.
• Handle rental claims.
• Serve as a member of claims and other company integrated teams as assigned.
• Model the leadership behaviors outlined in the Vision.

OTHER FUNCTIONS:

• Keep up-to-date on the changes and advances in vehicle repair and estimating methods.
• Overnight travel or extended stays may be required upon request.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• The candidate must have at least three years' experience as a material damage appraiser or its equivalent in the industry.
• Must have demonstrated the ability to negotiate, settle and pay vehicle damage and total loss claims.
• The individual should actively demonstrate the skills and abilities listed in the Material Damage Specialist I job description.
• Internal candidates must have achieved an overall rating of at least "Meets Expectations" on the last annual performance review.
• Demonstrate the ability to efficiently use computer software used by Encova to write estimates and value total losses required.
• Must exhibit strong customer service skills.
• Additional education or experience with heavy trucks or specialty equipment (boats, campers, and motorcycles) is preferred.
• Must exhibit exceptional knowledge of vehicle repair techniques and methods.
• Must pass the claims adjuster license exam(s) for applicable states as requested by management based on staffing needs.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.