Senior Manager - Regional Import & Customs Brokerage

The Regional Import and Customs Brokerage, NorthAm will provide leadership, oversight, support and strategic direction to Import and customs brokerage teams across NorthAm including Brokerage services contracted to external third parties.

With responsibility for local Regulatory compliance across all countries, the position will work with local teams to streamline operations and create efficiencies to ensure current business needs are met while preparing said operational teams for future growth.

This role will be onsite in one of the listed locations

• Identify, developing and optimize all culture, process and performance improvements and efficiencies for the Import/Brokerage teams along with their interaction with local Dispatch teams and for leading/developing teams, who typically deliver customer interactions across multiple channels
• Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning to the required resource in conjunction with business objectives and service level agreements.
• Strategically lead and develop a team to enhance performance by setting clear accountable performance measures
• Create a culture and processes which achieve the business goals and objectives with regards to Import and brokerage services provided to both local IOR and the global network
• Develop Regional/Local WI related to customs Import/Brokerage activities
• Drive Continuous Improvement in import/export and customs processes including developing a paperless work environment when possible
• Support stations and Customer Service teams with support needed to approve imports, assist in external audits relevant to Customs Certification and Licenses (develop action plan in case of audit findings)
• Perform customs procedure assessments to support customs process improvement, find potential for customs related savings, optimization opportunities (implementation of new customs software, work with the global team in the eCustoms project, system integration)
• Ensure Regulatory Compliance to Customs rules and Regulation across the Region
• Develop self-inspection questionnaire related to customs procedures and compliance (post-entry control etc., staff training records, update of local procedures in case of regulatory changes etc)
• Identify customs compliance risks, lead and define action plan to address identified compliance gaps
• Build customs expert teams across the Region and the network and collaborate internally and externally to acquire and share knowledge on customs compliance and processes
• Work with Training team to set up Customs Compliance awareness training for non-customs experts
• Work with sales and offices to evaluate needs to extend our customs brokerage service offering, seeking opportunities to expand our customer base
• Provide support on customer specific project involving complex customs procedures (Inward Processing Relief, EoR-IoR agreements...)
• Work with BI team to develop metrics and KPI specific to customs import/export related activities, drive high performance mindset across the customs brokerage team
• Use Customer/Network insight and Root Cause Analytics to identify companywide improvements
• Work with local Management to ensure the Import and Brokerage teams are comprised of qualified and motivated associates and encourage both personal initiative and collaboration within the departments

EXPERIENCE:

• 7 years in an Import Brokerage leadership role

KNOWLEDGE AND SKILLS:

• Extensive experiencing of managing Import/Brokerage teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Established track record of exceeding targets, KPI's SLA's, in a quality led, regulatory compliant environment
• Able to interpret MI/BI and develop strategy and make recommendations.
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills at all levels. Able to use these relationships to deliver service improvements
• Excellent communication and negotiation skills.
• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills.
• Must be fully capable of discharging all aspects of the Import/Brokerage role consistently and to a high standard.
• Must have strong World Courier and Industry experience & knowledge
• Must be able to take on projects required by management
• Able to delegate and give instructions as appropriate.
• Able to share knowledge and experience to improve the abilities/experience of all associates within the department

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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