Service Coordinator

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

• Actively and consistently support all efforts to simplify and enhance the customer experience. Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
• Know the status of and report on permits for the supported area.
• Coordinate and track aging surveys.
• Ensure construction referrals are scheduled and completed timely.
• Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
• Ensure construction management tools are updated with correct project status and current notes. Monitor and report on required pole transfer activity.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policy.
• Perform other duties requested by supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to analyze and interpret data

Ability to work independently

Ability to handle multiple projects and tasks within established timelines

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler Knowledge of company products and services

Required Education

High School Diploma or equivalent work experience

Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years

Demonstrated communication skills - 2+

Project Coordination - 2+

Computer programs (i.e. Microsoft office) and other industry related software

Preferred Education

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

WORKING CONDITIONS

Office environment

24x7, fast paced environment

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