Bilingual Front Desk Support - Receptionist

Schedule: M-F 7:45am-4:45pm

Wage: $18.02 - $21.20

Benefits

* Medical/Dental

* FSA

* 403(b) Retirement

* Additional Voluntary Benefits

* Paid Holidays

* Vacation/Sick Leave

* Education Assistance Program

* Employee Assistance Program

* Longevity awards

Position Summary:

The Front Desk Support Receptionist will provide support to the Agency by offering efficient and caring service to all callers and clients, to relay accurate and timely information to staff and to complete work in a timely, professional fashion according to Agency standards.

Responsibilities:

Provide clerical support for all Agency departments

• Answer telephone calls and relay messages as needed, follow confidentiality and HIPAA protocol at all times
• Greet and refer all clients/visitors to appointments and meetings
• Monitor children in waiting area to prevent noise and traffic in halls
• Maintain schedule of staff who are on/off duty or on vacation/sick leave
• Receive and distribute incoming mail accurately to all Agency Departments
• Prepare and meter all outgoing mail and deliver to post office drop box
• Complete monthly postage report
• Assemble Agency brochures as needed
• Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
• Collect and receipt donations
• Perform front desk opening and closing procedures per protocol manual

Provide support specific to the outpatient mental health program

• Check clients in for appointments
• Collect (at time of service) and receipt all client payments
• Check Medicaid ProviderOne eligibility as needed
• Pull client charts for scheduled appointments
• Announce arrival of clients to clinicians
• Make changes to appointments accordingly per Televox Report.
• Schedule/reschedule appointments as needed
• Type clinician letters as requested, confirming back via email when completed
• Complete mental health program staff filing/scanning, correspondences daily and accurately
• Assemble blank client files as needed
• Ensure all outpatient forms are well-stocked
• Complete rush basket assignments daily and accurately

Maintain positive, outgoing team atmosphere towards staff and clients

• Greet clients and staff in a professional, friendly and attentive manner
• Be professional, yet assertive with clients (i.e, payments, confidentiality, waiting area rules,)
• Keep all personal information regarding self/clients/staff in confidence at all times
• Answer phones promptly and cordially
• Ensure that noise level in reception area is kept at a low level
• Be flexible to meet the requirements of the position

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Non-Physical Requirements:

Education

• Associates Degree or Business School training preferred
• High School Diploma

Experience

• 2 years experience in a Receptionist or Secretarial position

Special Skills

• Pleasant, professional, welcoming and friendly demeanor with staff and clients
• Bilingual (English/Spanish) Required
• Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multiple task management
• Computer word processing using MS Word
• Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator
• Ability to maintain a positive, team-oriented service attitude toward clients and staff at all times

Licensure, Registration, Certification

• Valid Washington State drivers license andminimum required liability insurance for WA State

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required