Senior Director, Integrated Facilities Management
 JLL | |
 United States, North Carolina, Charlotte | |
 Dec 17, 2024 | |
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Position Summary:
Manage all aspects of the Engineering Services and Facilities systems for the Mid-South region (NC, SC, TN) of properties, primarily Engineering Services, Facilities Management, Asset Management, Operations, Vendor performance, Safety, Reporting, and Customer Satisfaction, for a large global JLL client headquartered in Charlotte, NC Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys Ensure effective integration of Engineering and IFM Operations to ensure seamless delivery to the client and drive a one-team mentality Facilitate integration with other account service lines including Project Management, Market Planning, Occupancy Planning, Transactions, and COE platforms, ensuring a cohesive OneJLL service delivery Drive superior performance through excellent people management Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices Drive Energy savings and accurate energy data through PEERs, leveraging site teams Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces Essential Functions: Provide outstanding, proactive client support Implement a quality assurance program as part of each engagement to ensure client satisfaction Act as a single point of contact with full accountability for all Carolinas Engineering and Facility Management account issues, as well as a platform to escalate geography-specific issues Collaborate with Regional management team and COE in developing a sustainable strategic vision and management plan for this area of the practice and participate in the broader practice management activities Required Knowledge, Skills and Abilities Ability to communicate complex ideas in a concise and summarized manner without personal bias A working knowledge of leasing, facilities, operations, engineering, construction and technology (infrastructure) Outstanding interpersonal and relationship building skills A proven and demonstrable track record in sales Understanding of and experience in implementing quality assurance and continuous improvement programs Excellent analytical skills - both financial and planning Experienced in a wide variety of real estate projects Public speaking acumen and the ability to engage large groups Experienced in managing multiple projects simultaneously and remotely Strong client trust and confidence Ability to lead diverse teams and identify and develop top talent Strong ability to interpret and communicate business intelligence/data analytics Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook) Supervisory Responsibilities: Supervise assigned Engineering and Facilities Management staff Coach and guide the team towards a proactive, value-add advisory partnership with the client Review and approve all Engineering and Facilities Management related recommendations Working Environment: The team is embedded with the Client at the Clients facility in Charlotte, NC The role is full time on-site, primarily in Charlotte, and including periodic travel to regional markets and client sites, all located within NC, SC, and TN Minimum Required Education: Bachelor's Degree from an accredited institution in Accounting, Business, Architecture, Real Estate, Engineering or Construction Management required MBA preferred | |