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Dealer Services Outside Specialist I (Manheim San Francisco Bay)

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, California, Hayward
Jan 10, 2025
Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement. Responsibilities Provide exceptional customer service skills to ensure client satisfaction Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale. Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations. Educates on company products and services With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process. Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned Qualifications High School Diploma/GED and up to 2 years' experience in a related field with minimum of 1 year in automotive industry or related field Prior experience vehicle reconditioning and or general auto body knowledge is a plus Team-based interpersonal skills Excellent verbal and written skills Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. Valid Driver's License and safe driving record is required Ability to operate vehicles with standard and automatic transmission is preferred USD 21.25 - 31.92 per hour Compensation: Hourly base pay rate is $21.25 - $31.92/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.