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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Executive Housekeeper you are an essential part of guest experience. Your dedication to provide top-notch experiences for guests will set the stage for the memories that guests can carry with them well past their stay with us. By ensuring efficient daily operations, and fostering a collaborative and efficient work environment, you play a crucial role in elevating the overall guest experience. THE DAY-TO-DAY:
Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures anddirectives as part of the Collective Bargaining Agreement Provide coaching to leadership members to optimize performance, and strategize department wide solutions for guest experience issues Responsible for leading significant improvement initiatives, guest service standards, productivity standards and processes to enhance performance for employees andleaders in the department Maintain a work environment that promotes client service,teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment Collaborate with various department including but not limited to facilities, and front desk to ensure a positive guest experience, and room standards are upheld Utilize Hotel Occupancy Reports to anticipate appropriate staffing needs Provide input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complexhospitality and gaming environment Assumes the responsibilities and duties of Director of Housekeeping/EVS during their absence and days off Perform other job-related duties as requested
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age Has a bachelor's degree or equivalent experience (4+ years in hospitality, business management, leadership) Must have a minimum of 2 years of work experience in Housekeeping, and leadership experience within a hotel environment Has prior experience in a leadership role overseeing employees under a Collective Bargaining Agreement Is proficient in Rex, Opera/LMS, Amadeus/HotSOS, Kronos/UKG and Microsoft Office applications Has prior experience interpreting and using Hotel Occupancy Reports to anticipate staffing needs Excellent customer service skills and interpersonal skills to effectively communicate Has a flexible schedule to support operations as needed Professional appearance and demeanor Bilingual
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19536 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Dec 23, 2024