Business Process and Data Analyst

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Provides management, analysis, and integration of business data to support decision-making, enhance organizational efficiency, and drive process improvement initiatives. Acts as a liaison between Billing and the Information Technology Department to coordinate and communicate system and process changes with appropriate parties. Responsible for ensuring data quality, interpreting business trends, and supporting the implementation of new systems and procedures including testing, communication, and documentation. Aggregate and perform statistical analysis on business data to support requests from project teams and senior leadership. Ensure data accuracy and integrity by integrating and validating data from multiple sources. Interpret data to identify business trends, perform root cause analysis of problems, and suggest areas for improvement. Assist with the investigation and resolution of issues related to system and processes. Create forms and procedures to promote efficiency through standardization, process improvement, work simplification or other methods. Create and maintain user-related documentation, web sites and reports. Mentor and train business process specialists and/or business users.

**Candidates who live within 50 miles of one of our offices in West Bend, Madison or Appleton, WI will be expected to work a hybrid schedule

Preferred Experience and Skills

3-5 years business unit experience
• Effective verbal and written communication skills
• Analytical and problem solving skills
• Experience working with end-users at all levels
• Experience working in a team-oriented, collaborative environment
• Experience with Word, Excel, Access and West Bend Connect
• Analytical and proficient with numbers and formulas
• Understanding of insurance metrics
• Understanding of databases, data sets, and tabular models

Preferred Education and Training

• Bachelor's degree in Business, Insurance or related field
• Associate in General Insurance designation

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.