Desktop Support

TEKsystems
$24.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Dec 24, 2024
Description RESPONSIBILITIES: Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware & Software deployments; Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide ?on-call? level-2 support; provide primary Support Center operation (approximately 40 ? 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business. COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop). Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus SmartSuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures. Skills Windows 10, Office 365, Troubleshooting, Support, servicenow Top Skills Details Windows 10,Office 365,Troubleshooting,Support Additional Skills & Qualifications Additional Skills & Qualifications QUALIFICATIONS: Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $24.00 - $25.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH. Application Deadline This position will be accepting applications until Jan 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.