Patient Service Representative

TEKsystems
$18.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Escondido
Dec 24, 2024
Job Description Responsible for greeting & checking in patients, answering phones, documenting accurate patient information and ensuring overall patient flow. The PSR will schedule walk-in appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records. ESSENTIAL FUNCTIONS: * With a friendly disposition and tone, greets and checks in patients when they arrive to the office and/or guides patient through self-service kiosks. * Maintains a high-level of customer service with patients and their family members, staff, and providers. * Answers heavy volume of calls internally and incoming calls from referring providers; resolves call queries promptly. * Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration. * At time of service, ensures all insurance, personal and health information is verified. Scans insurance card and ID into patient's file. * Responsible for out-bound calling regarding missed appointments, to follow-up with tasked messages, outreach and Medicare wellness visit scheduling. * Ensures smooth patient flow by monitoring daily scheduling, scanning lobby for waiting patients, and following-up with Back Office staff as needed. Straightens lobby area to ensure a positive and professional environment for patients. * Collects patient insurance co-payments, co-insurance, deductibles, and prior balances as well as explains payment policy/billing procedures and patient financial responsibility. * Prepares and files patient forms while protecting patient personal health information according to HIPAA requirements. * Balances daily monies and receipts, ensures accuracy of batch summaries, and creates deposits. * Makes recommendations to improve processes and procedures with a focus on improving patient flow, patient satisfaction, and quality. * Monitors, manages, and routes patient portal messages. * Serves as department receptionist for outside vendors and contractors. * Completes other duties as assigned Pay and Benefits The pay range for this position is $18.00 - $26.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Escondido,CA. Application Deadline This position will be accepting applications until Jan 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.