Servicing Transfer Associate

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Servicing Transfer Associate that will be a quick learner and have strong organizational and project management skills to ensure appropriate and timely communications are provided to our customers during a servicing transfers.

The responsibilities include, but are not limited to, understanding the specifics around loans that are being transferred to Cornerstone Servicing so that pre and post-transfer communications are sent timely, accurately and are the appropriate given the type of loans transferring. Additionally, this role is responsible to effectively review inbound loan images and then map and transform the images as necessary to ensure they are successfully and timely boarded to the image repository. This will require communications with outside vendors, internal IT and Communications teams as well as external counterparties and vendors.

A successful candidate will also be able to participate in departmental projects, be detail oriented, have strong verbal and written communication skills, be able to facilitate meetings efficiently and will be able to manage multiple projects at a time.

• Location: Onsite daily in Englewood, CO
• Compensation: $20-22/hr

Key Responsibilities:

1. Using your understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters/emails, and Validation of Debt letters
2. You will use your judgement to determine the appropriate letter templates to be sent for each transfer depending on the type of loans transferring and whether there will be any communications prepared jointly with the counterparty.
3. You will use strong verbal and written communication skills to collaborate with counterparties, vendors, and internal partners including setting agenda items and updating a project plan for each transfer.
4. Using your strong attention to detail you will test each communication for accuracy prior to approving distribution.
5. You will provide project reporting, and escalate when necessary roadblocks to timely and effective transfers.
6. You will be responsible for initiating and actively participating in ad-hoc and routine meetings.
7. You will create new document classifications, map counterparty documents to Cornerstone Servicing naming conventions and ensure all images are uploaded timely to the image repository. This will include image manipulation in some instances, coordination with the OCR provider and working with external parties to resolve missing document requirements.

What you'll need to be successful:

• Bachelor's Degree preferred, or equivalent years of experience
• Strong ability to multitask while maintaining proper attention to detail and while prioritizing a diverse workload with time-sensitive deadlines
• Strong time and organizational management skills
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
• Experience with Black Knight's MSP Servicing system preferred
• Intermediate experience with Microsoft Excel

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.