Vice President, Support Operations

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Duties and Responsibilities:

Emergency Management & Business Resiliency:

• Develop, implement, and oversee the company's emergency management and business continuity plans to ensure resilience in the face of disruptive events.
• Coordinate with key stakeholders to conduct risk assessments, scenario planning, and impact analysis, ensuring operational and organizational readiness.
• Lead emergency management team and establish clear response protocols for emergencies, natural disasters, pandemics, and other high-impact events.
• Ensure continuous improvement of business continuity frameworks, performing regular drills and testing.

Cyber & Physical Security:

• Serve as the organizational Chief Information Security Officer.
• Lead the cybersecurity strategy, ensuring the organization's IT infrastructure and data are protected from cyber threats, breaches, and vulnerabilities.
• Oversee physical security strategies, including access controls, monitoring systems, and emergency evacuation procedures to ensure the safety of employees, assets, and facilities.
• Manage the cybersecurity risk management framework, including threat detection, incident response, and ongoing vulnerability assessments.

Facilities & Construction:

• Oversee all aspects of facilities management, ensuring the maintenance of office locations, warehouses, data centers, and other properties.
• Supervise construction projects, including site planning, design, budgeting, and execution, ensuring projects meet deadlines, cost targets, and safety standards.
• Develop long-term facilities strategy to support the organization's growth, including space optimization and facility lifecycle planning.

• Oversee the management of the real estate portfolio, including leasing, acquisitions, disposals, and contract negotiations, ensuring efficient use of space and alignment with business needs.
• Develop and execute real estate strategies that optimize cost, efficiency, and flexibility for the organization's locations.

Data Analytics:

• Works in collaboration with the appropriate partners and leaders to create a robust data analytics framework that supports decision-making across the organization, ensuring operational efficiency and performance tracking.
• Implements key performance indicators (KPIs) to monitor the effectiveness of security, facilities, and operational strategies.
• Leverages data to optimize business processes, identify trends, and drive proactive improvements in support operations.

Leadership & Operational Excellencce:

• Fosters an environment of accountability by applying consistent and fair practice in day-to-day oversight of areas of responsibility.
• Leads by example upholding the highest level of excellence in leadership standards and applications.
• Integrates organizational standards of performance into department strategies and processes.
• Supports all operational excellence initiatives ensuring full participation of in all in-services, training programs and following up to ascertain that leaders are applying consistent standards of practice.
• Leads, mentors, and develops a high-performing team across multiple functions.
• Collaborates with other senior leaders to align operational strategies with corporate goals and objectives.
• Drives cross-functional initiatives that improve organizational effectiveness, safety, and business continuity.

Patient Experience:

• Works in collaboration with the Senior Leadership team as well as the Patient Experience Team to provide an environment that focuses on a positive patient and associate experience every time.
• Recognizes the importance of patient/staff safety precautions as it relates to specific departments, the organization, and areas of responsibility.
• Collaborates with Patient facing departments, clinicians, and medical staff on precaution utilization and supports appropriate procedures to enhance patient/staff safety in daily operations.
• Participates in Senior Leader Experience Rounding and all applicable reporting and follow up.
• As a member of leadership, demonstrates and always supports our mission, our vision, our values, and our standard of behavior.

Performance Improvement:

• Participates in the organization's performance improvement program and practices; actively assists in improving performance based on results obtained from patient satisfaction/PI activities.
• Where appropriate, participates in Performance Improvement activities, including team membership.
• Fosters a High Reliability and an operationally excellent philosophy.

Auditing and Policy Compliance:

• Coordinates activities in collaboration with the Regulatory Department, with both the Internal Audit function and the External Audit function to ensure proper internal audit controls are in place.
• Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required (i.e., self-disclosures).
• Works with the Compliance Officer to provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts.

• Ensures that all policies and procedures are communicated effectively to all staff and the organization as a whole; provides follow-up, as necessary.
• Monitors staff to ensure that required tasks are performed in a manner prescribed by policy and procedure.
• Maintains responsibility for interpreting regulatory compliance mandates for all assigned areas.

Strategy and Growth:

• Participates in the growth and strategy initiatives of the health system. Maintains oversight of the capital budget needed for future growth and development projects.
• Ensures data and cyber security governance of all pending acquisitions or mergers.
• Develops operational objectives and the implementation of operationally based programs that aid the system in reaching its long term strategic as well as short range operational objectives.
• Manages and integrates the various areas within operational areas of oversight to yield goal specific departmental results. Evaluates the changing demographic, legal and technical developments in the field and develops new programs to ensure compliance with laws and assure continual improvement of the services provided by the department.

• Facilitates empowerment of management and workforce.

Financial Oversight:

• Prepares in collaboration with reporting leadership, the annual departmental operating and capital budgets for respective areas of oversight within established guidelines; assures adherence to budgetary policies.
• Effectively manages not only organizational resources but departmental resources within departmental budgets under areas of oversight.
• Monitors key departmental cost areas for containment ideas, solutions, and programs.
• Analyzes financial statistical reports; recommends changes to improve financial operations; implements necessary actions.

Human Capital:

• Supports all Great Place to Work initiatives to foster a highly engaged associate environment.
• Ensures all performance reviews, engagement plans, associate rounding are completed.
• Maintains visibility as a leader attending associate related events.
• Conducts Associate rounding and supports all staff related engagement and recognition programs.

Quality Assurance and Safety:

• Participates in all organization led quality initiatives.
• Maintains a safe, orderly working environment; maintains compliance with OSHA regulations.
• Ensures that HIPAA regulations, Joint Commission standards and MWHC's corporate compliance policies are adhered within areas of oversight.
• Keeps abreast of all regulations, procedures, and interpretation of Federal, State, and local law as it pertains to financial operations and regulatory compliance.
• Identifies and reports any potential situations of concern to managers which could cause medical error and/or patient or staff harm.
• Immediately acts, where appropriate, to minimize the risk of injury to patient and associates. Participates when appropriate in Root Cause Analysis and/or other efforts to reduce the risk of medical error and/or patient or staff harm.

Performs other duties as assigned

Qualifications:

• Master's degree in healthcare administration, business or a related field (e.g., MBA, MPH)
• A minimum of eight (8) years' experience in a leadership role at the executive level in hospital operations, facilities management and/or information technology.
• Demonstrated understanding of healthcare operations, regulations, security standards and compliance with various regulatory agencies.
• Ability to demonstrate effective leadership, demonstrate team management skills with a focus on cross-department collaboration.
• Proven track record of successful project management demonstrating an Innovative mindset with a focus on continuous improvement
• Ability to make critical decisions under pressure, maintain composure and sound judgement.
• Must effectively be able to communicate (both written and oral) with peers, staff, legal counsel, board members and physicians (including large group presentations).
• Must have a working knowledge of the regulatory rules and consequences of non-compliance, such as those for Medicare and Medicaid.
• Requires an exceptional level of people skills, sensitivity, tact, and diplomacy.
• Expertise in data-driven decision-making and using analytics to drive performance improvements.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.