HIGHWAY RESPONSE OPERATOR 2* - 01072025- 64412

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, REGION 3 TMC & HELP TRUCKS, DAVIDSON COUNTY

This position is in the TDOT Region 3 - HELP/TMC Trucks section.

This classification includes an additional 14.1% added assignment differential hazardous nature of the job responsibilities and the irregular shift.

Qualifications

1. Have a good moral character, as determined by investigation.
2. Complete a criminal history disclosure form in a manner approved by the appointing authority.
3. Agree to release all records involving their criminal history to the appointing authority.
4. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
5. Submit to and pass a pre-employment screening test for use of illegal drugs.
6. Possess a valid motor vehicle operator's license at the time of appointment. The applicant's driver's license must not have been suspended or revoked based on speeding moving violations, contributing to an accident, driving while license cancelled, or similar safety-related reasons at any time during the ten (10) years immediately preceding the time of appointment.
7. Upon appointment, successfully complete a prescribed course of instruction.

Overview

Responsibilities

1. Administers first aid to victims at incident scene according to first responder guidelines.
2. Responds appropriately during medical, roadside, work site and other emergencies as required.

1. Makes decisions involving assigned work tasks to include the quality and application of equipment, materials, and labor to ensure accomplishment of assigned goals within established performance guidelines.
2. Decides appropriate actions to be taken at incident scenes that may affect personal and/or public safety to notify appropriate authorities.
3. Determines the need for alternate routes to eliminate and/or minimize traffic congestion.
4. Decides, at incident scene, the appropriate emergency response agency needed, including but not limited to law enforcement, EMS, or fire department.
5. Determines incident traffic control devices needed to secure incident scenes according to state and federal standards.

1. Pushes or pulls disabled vehicles from travel lanes to restore normal traffic conditions.
2. Operates a highway response vehicle while responding to freeway incidents and emergency situations in accordance with state and federal laws and agency policy and procedures.
3. Operates a highway response vehicle in a variety of environmental conditions in accordance with safety procedures.
4. Operates a highway response vehicle in the most effective manner to minimize traffic congestion in accordance with state and federal laws and agency policy and procedures.

1. Estimates general material, labor, time and equipment requirements to expedite clearing the incident scene.

1. Lifts and carries job related equipment and materials including but not limited to roadway, accident, and vehicle debris in a variety of environmental and physically demanding conditions.
2. Lifts and carries job related equipment and materials, including but not limited to a 3 1/2 ton hydraulic jack (weighing 75 pounds), truck tires, oil absorbent, and multiple traffic cones, in a variety of environmental and physically demanding conditions.
3. Climbs and/or balances on vehicles, slopes, hills, roadway structures of varying heights to complete tasks in a variety of environmental conditions.
4. Walks, hikes, and/or crawls through incident sites possibly including rough terrain and obstacles to complete tasks in a variety of environmental conditions.
5. Stands and sits for extended periods of time to maintain work zone safety.

1. Communicates with the public in a positive and helpful manner providing both assistance and public safety information.
2. Describes the severity of an accident scene, condition of motorists involved in an accident, the presence of hazardous materials, and roadway conditions to appropriate emergency personnel arriving on scene to facilitate emergency response.
3. Transmits messages to law enforcement, fire, emergency medical, towing services, and hazardous materials handling agencies using both vehicle and remote radio communications equipment to request appropriate assistance.

1. Completes required annual training events and developmental activities to learn new procedures and increase job proficiency as directed.
2. Maintains required level of certification in emergency vehicle operations, first responder, CPR, and maintains required driver's license.

1. Identifies abandoned vehicles for possible law enforcement follow up and/or vehicle removal.
2. Identifies possible transportation and public safety issues by observing traffic flow and motorist actions.
3. Identifies hazmat symbols on vehicles involved in accident or abandoned for immediate action and reporting to supervisor.
4. Identifies emergency situations that prevent immediate removal of vehicles from travel lanes including injury accidents, fatalities, or crime scenes.
5. Identifies equipment needed at incident scene to effectively clear traffic lanes and report to assigned supervisor.

1. Positions and places tow chains to properly relocate vehicles from travel lanes.
2. Carries traffic control devices to and from different areas of the worksite to set up proper work zone in an efficient manner.
3. Operates basic hand tools including air tools, wrenches, screw drivers, hammers, pry bars and other similar tools.

1. Obtains status information from supervisor and TMC Operator regarding status of current roadway incidents on assigned route.
2. Collects necessary information at incident scene including lane closures, motorist conditions, equipment needed, status of emergency response, and other necessary information to determine required action.

1. Monitors materials, equipment, and resources to ensure sufficient quantities to fulfill job duties.
2. Monitors multiple communication devices to identify incidents requiring response.
3. Monitors work environment and road conditions by patrolling assigned route to identify safety hazards including hazardous materials, traffic control, maintenance issues, and emergency response to report to appropriate agency.
4. Monitors traffic congestion to identify delays, incidents, and unusual traffic patterns to report to assigned supervisor and peers.

1. Performs routine maintenance on assigned vehicle including but not limited to topping off fluid levels and maintaining tire pressure.
2. Performs minor repairs on disabled vehicles including but not limited to jump starts, adding fluids, tire repair, and other similar duties.
3. Performs routine troubleshooting for vehicles to address basic issues as required.

1. Incorporates last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.

1. Provides mentoring to coworkers and other employees to facilitate development and job performance.

1. Secures assigned equipment, fuel supplies, and vehicles as per work unit policy to ensure it is not lost, damaged, or stolen.

1. Transmits messages to TDOT dispatcher using both vehicle and remote radio communications equipment to request appropriate assistance.
2. Describes the incident scene upon arrival, including location, vehicle type, license plate number, and initial assessment to TMC personnel for reporting purposes.
3. Describes the status of the incident scene, what actions were used for traffic control, and what service was provided at incident conclusion to TMC personnel.
4. Reports the need for major vehicle repairs and malfunctions of safety equipment to supervisor.
5. Reports any damaged, broken, or lost tools and equipment to supervisor.
6. Provides prior notice to supervisor documenting unavailability for assigned schedule.
7. Meets with supervisors and coworkers as required to receive updates and information related to work activities.

1. Performs scheduled pre-use and/or post-use inspection of equipment and vehicles to ensure proper functionality and safety.
2. Inspects bridges, tunnels, guard rail, overpasses, and other roadway structures after incident to notify proper authorities.

1. Reports internal and external conflicts, complaints, and other issues to assigned supervisor or appropriate reporting authority as required.

1. Operates employee self-service database to maintain and view personal employment data.
2. Keys messages in a variety of electronic message boards.

1. Communicates politely and courteously with coworkers, supervisors, and other business partners to ensure a positive and productive work environment.

1. Records the mileage of assigned vehicle for state management and documentation of cost.

Competencies (KSA's)

1. Dealing with Ambiguity
2. Learning on the Fly
3. Problem Solving
4. Timely Decision Making
5. Standing Alone
6. Action Oriented
7. Composure
8. Customer Focus
9. Integrity and Trust
10. Self-Development

1. Basic knowledge of customer and personal service
2. Basic knowledge of diesel and gasoline engine vehicles
3. Basic knowledge of vehicle maintenance and minor repair
4. Basic knowledge of tools utilized in vehicle maintenance and repair
5. Basic knowledge of emergency management response procedures
6. Basic knowledge of telecommunications including two way radios, cell phones, and other communication devices.
7. Basic knowledge of traffic flow and roadway layout for assigned area.

1. Active learning skills
2. Active listening skills
3. Critical thinking skills
4. Speaking skills
5. Coordination skills
6. Service orientation skills
7. Time management skills as they apply to self
8. Basic skill in the application of vehicle maintenance
9. Basic equipment selection skills
10. Basic skill in the operation and control of equipment utilized in highway incident management
11. Basic skill in the application of minor vehicle repairs
12. Basic troubleshooting skills
13. Basic judgment and decision making skills
14. Basic skill in the management of material resources as assigned daily

1. Deductive Reasoning
2. Memorization
3. Oral Comprehension
4. Oral Expression
5. Problem Sensitivity
6. Spatial Orientation
7. Speed of Closure
8. Written Comprehension
9. Arm-Hand steadiness
10. Finger Dexterity
11. Control Precision
12. Manual Dexterity
13. Multilimb Coordination
14. Rate Control
15. Reaction Time
16. Response Orientation
17. Speed of Limb Movement
18. Wrist-Finger Speed
19. Dynamic Flexibility
20. Dynamic Strength
21. Explosive Strength
22. Extent Flexibility
23. Gross Body Coordination
24. Gross Body Equilibrium
25. Stamina
26. Static Strength
27. Trunk Strength
28. Auditory Attention
29. Depth Perception
30. Far Vision
31. Glare Sensitivity
32. Hearing Sensitivity
33. Near Vision
34. Peripheral Vision
35. Sound Localization
36. Speech Clarity
37. Speech Recognition
38. Visual Color Discrimination

Tools & Equipment

1. 12,000-15,000 GVWR Truck, 4wd, with push bumper with service body and arrow board/message board
2. Portable trailer mounted arrow board
3. Portable trailer mounted message board
4. Sand Spreader to distribute at accident scene
5. Air compressor
6. Air impact tools
7. Heavy duty floor jack
8. Mechanic hand tools
9. Traffic control devices
10. Gas operated blower
11. Electrical jump boxes
12. Electrical jump cables
13. Chain Saw
14. Two-way radios
15. First Response Emergency Medical Kit

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.