Patient Services Coordinator II

Pay Range: $17 - $22/hr

SCOPE: Under direct supervision is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Insures all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reception:

• Obtains all appropriate forms as required.
• Verifies/obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Confirms all new patient paperwork has been completed
• Addresses patients' needs that walk in with or without an appointment.
• Collects co-pays, deductibles and other out of pocket amounts at time of visit, and issues receipts as necessary.
• Adds postage to outgoing mail, picks up mail from the mailbox, opens, dates, and distributes as needed
• Identifies no shows and forwards for patient notification (per policy). Notifies necessary staff of any late or early arrivals.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor. Prints schedules as needed.
• Verifies the end of day balance and cashes out, fills out and dates deposit slip
• Responsible for an accurate accounting of the money in the cash box and locking its contents in the site safe
• Responsible for batching out at the end of each shift and closing any monetary drawers at the end of each business day.
• Maintains lobby area in a neat and orderly manner.
• Follows policies and procedures to contribute to the efficiency of the front office
• Arranges for patients to have financial counseling as needed
• Responsible for meeting appropriate metrics and a checklist provided by supervisor.
• Covers for other front office functions as requested.
• Required to float as needed and/or assist other sites remotely
• Performs other duties as assigned

Telephone Operator:

• Performs all operator functions including triaging calls, connecting/transferring calls, setting up conference calls, and reporting telephone/equipment malfunctions to the appropriate party
• Answers all incoming calls in a prompt, courteous, and professional manner
• Provides a pleasant and helpful phone contact for callers.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in an efficient manner.
• Directs callers immediately to clinical staff as necessary.
• Responsible for answering all 3^rd party service calls and messages.
• Responsible for rolling the phones on and off night service.
• Has basic understanding of scheduling.
• Arranges for patients to have financial counseling as needed.
• Responsible for meeting appropriate metrics and a checklist provided by supervisor.
• Covers for other front office functions as requested.
• Required to float as needed and/or assist other sites remotely.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.