Administrative Support Spec
Please see Special Instructions for more details.
The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, national guard, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu
Posting Details
Position Information
Classification Title |
Administrative Support Specialist |
Working Title |
Administrative Support Spec |
Position Type |
SHRA Non-Exempt |
Position Number |
003317 |
Full/Part Time |
Full-time |
School/Department Information |
UNCSA Police & Public Safety is a service-oriented department on a small University Campus that includes a residential high school. The department is responsible for: law enforcement, criminal investigations, parking enforcement, emergency planning, emergency first response, community policing, and special events, among other functions. Police, public safety and emergency management services are provided on a 24/7 basis. Campus Police & Public Safety promotes and contributes to the greater mission of the University of North Carolina School of the Arts by facilitating a safe, secure, and service-oriented environment for all students, faculty, staff, alumnae, stakeholders, patrons of the arts, and general visitors to the
UNCSA campus or other
UNCSA owned or leased facilities. |
Primary Description of Work |
This includes managing the processing of parking decals for all faculty, staff, and students. Receives all parking decal requests. Once verified that parking spaces are available, processes request and provides the decal to the customer. Tracks all parking decals. Additionally, assisting with budget reports, travel authorizations and reimbursements, preparing and maintaining purchase orders and invoices, billings, all hiring documentation, prepare and format departmental brochures and other publications, and any other duties as assigned by the immediate supervisor or the Chief of Police. |
Work Schedule and hours |
Monday - Friday
8:00am - 5:00pm
40 hours per week |
Description of Responsibilities and Duties |
This includes budget reports, travel authorizations and reimbursements, preparing and maintaining purchase orders and invoices, billings, all hiring documentation, prepare and format departmental brochures and other publications. Manages the processing of parking decals for all faculty, staff, and students. Receives all parking decal requests. Maintains an accurate and tangible account and number of parking spaces on campus and be able to produce all information pertaining to parking when requested. Processes request and provides parking permits to the customers. Tracks all parking decals, and any other duties/responsibilities that maybe assigned.
- Manage all the financial aspects of Parking, including ensuring the parking decals prices are reflected accurately on the parking platform and on the website.
- Pull all reports relevant to parking, for example: Adjudication Packet, Adjudication Report, Issued Violation Report, and Parking Appeals Report that identify the reasons for the requested appeal.
- Financial reports should be submitted monthly unless they are requested, earlier. The parking appeal report should be submitted weekly, with the 10-day response deadline in mind. The Chief or his designee has 10 days to respond to an appeals request.
- Ensure the parking website reflects relevant and accurate information.
- You will manage and process parking decals for all faculty, staff, and students.
- Receive and review all parking decal requests.
- Verify that parking spaces are available, process the request and provide the decal to the customer.
- Track all parking decals, ensure that all fee charges for parking decals are accurately reflected in the parking system and on the UNCSA Parking website, and announce any changes via My-SA.
- Ensure the Parking website is updated and provide a link to the new student checklist, which contains various information, including parking services information.
- You're also required to ensure holds are properly placed on delinquent student accounts for unpaid parking fees and promptly removed once the account has been satisfied.
- Work effectively as part of the team, cross-train with the One-Card office, and learn various aspects of that position.
- This includes being available to provide customer service during walk-ins, which might include sitting at the front desk, processing new One-Cards and temporary One-Cards, and printing new or replacement cards.
- You're expected to speak with customers in person, via phone or email. All voicemails and emails are to be responded to promptly or by the close of business on the same day received unless it falls on the weekend.
- The parking vendor (Cardinal Tracking) should be your first point of contact when issues arise that pertain to our parking platform. You are expected to contact the vendor (Cardinal Tracking) first when problems arise that you can't resolve.
Goal: Assist in One-Card Office operational functions.
- Coordinate schedule and availability with One-Card Specialist for accurate daily/weekly planning.
- Be available for initial customer service experience for walk-ins. (sitting at the front desk)
- Temporary One-Card Issuance
- New One-Card Production
- Printing New/Replacement One-Cards
- MobCred issuance
- Provide general information and direction to available resources (website, other offices as needed, etc)
- Escalate issues to One-Card Specialist as needed.
- Other duties as assigned to assist One-Card Office and PSICOM projects and staff.
|
Minimum Qualifications |
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
Preferred Qualifications |
|
Terms of Employment |
S1 12 month |
Knowledge, Skills and Abilities |
Knowledge-Program
Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.
Information/Records Administration
Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.
Office Technology
Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
Problem Solving
Recognizes, defines and resolves non-standard problems using operating procedures, practices and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution.
Communication Verbal
Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.
Communication Written
Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively. |
Special Conditions for Eligibility |
|
Posting Detail Information
Posting Number |
AS596P |
Open Date |
01/08/2025 |
Close Date |
01/27/2025 |
Open Until Filled |
No |
Salary Range |
$44,000- $48,000(GN06) |
Recruitment Range, if applicable |
|
Special Instructions to Applicants |
The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, national guard, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The
UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you learn about this employment opportunity?
- UNCSA Website
- Agency Referral
- Print Advertisement (Newspaper / Periodical)
- Social Media (LinkedIn, Twitter, Facebook, Other)
- Online Job Board
- Other
Documents Needed To Apply
Required Documents
- Resume
- Cover Letter
Optional Documents
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