Customer Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Jan 09, 2025 | |
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OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyse and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
ResponsibilitiesEngage directly with Azure developers and IT professionals in communities like Microsoft Q&A and Stack Overflow to enhance Azure documentation samples, answer technical questions, and help solve customer challenges. Design and implement AI-based solutions utilizing Large Language Models (LLMs) such as GPT-3, GPT-4, or other relevant models to enhance Azure documentation. Develop and refine prompt engineering techniques to guide LLMs in generating accurate and relevant content that addresses user needs and documentation gaps. Use AI models to perform content analysis of existing Azure documentation, identifying outdated, unclear, or incomplete sections. Conduct comparative analysis with documentation from other leading cloud platforms to identify missing topics or under-detailed sections. Analyze user feedback, support tickets, and frequently asked questions to pinpoint documentation gaps and common pain points for users. Proficiency in Azure Identity, Microsoft Entra, and security technologies, with good understanding of identity and access management. Collaborate with subject matter experts (SMEs) to generate high-quality, accurate, and relevant documentation for Azure services, using customized AI-generated prompts. Review AI-generated content to ensure technical accuracy, clarity, and alignment with Azure documentation standards and best practices. Continuously refine and improve AI-driven content creation processes based on user feedback and evolving cloud service features. Work closely with Azure engineering, product, and documentation teams to integrate AI-generated content into existing documentation workflows. Establish iterative processes for monitoring documentation usage, analyzing feedback, and improving content quality and coverage. Expertise in Azure Storage, Networking, and VMware, along with a solid foundation in Azure fundamentals. Expertise in Azure Storage, optimizing storage solutions on the Azure platform. Develop prototype tools and models to analyze community data, improving process efficiency. Serve as a customer advocate, identifying areas for improvement and driving actionable changes. Build and maintain Azure product documentation to help customers implement solutions effectively. Collaborate with Engineering and cross-functional teams to address user-impacting issues and bugs. Proactively identify customer needs, communicate trends to leadership, and suggest innovative solutions. Continuously seek opportunities to enhance internal processes and tools, improving both efficiency and customer satisfaction. Adept at producing clear, concise, and comprehensive technical documentation across various Azure functional areas. | |