Front Office Coordinator - Surgery Scheduler - Arlington, Tx

Texas Colon & Rectal Specialists is looking for a Front Office Coordinator - Surgery Schedulerto join our team! This position will work and support our Arlington, TX. Location.

Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We areone of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide you with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care. Whether it is in-office visit or telemedicine, we are here for you.

Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patients diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, and a 401k plan that comes with a company match. In addition to a Wellness program that rewards you for practicing a healthy lifestyle, and many other great perks, an Employee Assistance program, and discounts on some of your favorite retailers.

What does a Surgery Scheduler do?

Under minimal supervision, dedicated to internal surgery scheduling from physician's orders as directed by the physician. Close working relationships and good communication with physician a must. Reserve operating rood date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patients with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. May help orient, train and assign work of lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

SCOPE: Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Schedule surgical procedures as ordered by physicians.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• For new and or referred patients, sets up in system with appropriate documentation and coding.
• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Answers all incoming calls, assesses callers' needs, directs to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Prepare pre-op and surgical paperwork promptly.
• Ensure paperwork is submitted to appropriate individuals and institutions as required.
• Ensure patients are completely informed regarding surgery procedures.
• Facilitate scheduling pre-operative and/or post-operative appointments.
• Respond to patient's inquiries regarding surgery times and preparation before surgery
• Schedule post-surgical appointments
• Contact insurance companies for surgery and in-office precertification
• Maintain supply of surgery kits
• Create claims in Athena for surgery kits & collect fee from the patient
• Complete financial responsibility form, have the patient sign and scan into the chart
• Collect surgery deposits and post in Athena
• File and document all information appropriately in the patient's EMR chart.

The ideal candidate for the Surgery Scheduler will have the following minimum qualifications:

• High school degree or equivalent
• Minimum of 3 years of medical office experience required, with at least 1 year of scheduling surgical procedures.
• Excellent customer service skills, computer skills, CPT and ICD-10 coding, and knowledge of medical terminology required.
• Familiarity with medical billing, collection procedures and prior experience with EMR computer applications preferred.
• Bilingual in English/Spanish preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.