New 
Chief of Staff, US Health & Life Sciences - Manager of Managers
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jan 11, 2025 | |
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OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky's-the-limit thinking-a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe. We are insatiably curious and always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas and collaborate across boundaries to bring the best of Microsoft to our customers-because we are better together. It's our ability to work together that makes our dreams believable and achievable. Together we make a difference. The US Health & Life Sciences (HLS) Industry is a national sales organization with revenue of $8B and an organization of 850 employees. Our focus is on digital transformation of strategic and commercial enterprise health customers covering the provider, payor, pharma/life sciences and med- tech verticals. The Chief of Staff, U.S. Health & Life Sciences (HLS), Manager of Managers plays a pivotal role in accelerating revenue and strategic business outcomes by establishing and fostering collaborative partnerships within the team and with other organizational leaders and stakeholders. The Chief of Staff will lead multiple organizations, and business functions including, sales excellence, business strategy/planning, operational excellence, program/business management, commercial deal execution encompassing licensing/pricing & agreement negotiations and the executive support teams
ResponsibilitiesPeople Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others. Orchestrate a High Performing Leadership Team Enable forums to capture all voices of Leadership Team (LT) membersEnable problem solving among the Leadership TeamDevelop and orchestrate an effective Rhythm of BusinessSupport Leadership Team in building and growing effective inclusive teams; drive the Microsoft strategy; and role model our Microsoft values, to deliver exceptional resultsEnable the Leadership Team to effectively live our brand and culture through every engagement externally and internallyLead and Manage Sales Excellence, Commercial Sales, and Business/Program Management Organizations.Navigate and drive OU alignment with the business and processes within Microsoft Customer and Partner Sales (MCAPS), Sales Enablement & Operations (SE&O) and Microsoft Americas area, demonstrating empathy for the unique challenges of the field.Lead the execution of business & sales operations for US HLS - delivering accurate, consistent, productive and impactful Rhythm of the Business, support Sales Excellence in all functions including (but not limited to) quota/target setting, account planning, territory mapping, employee assignments, pipeline management practices, forecasting, business reviews, and resolving disputes within revenue crediting, compensation, target assignments, etc.Own and lead the team through multi-Fiscal Year planning - organization design, growth models, alignment for greater scale, etc.Lead alignment to achieve HLS Key Performance Indicators to drive effective and efficient sales, support, and consumptionLead business analyses and scenario planning as required. Manage Office of the Vice President and Executive Communications for the Vice President (VP)Develop and deliver a strong business support structure of administrative resources supporting the LT & broader US HLS Operating Unit (OU)Own and manage OPEX budget (all line items from Payroll, Hardware, T&E, Recruiting, Morale, Marketing, Sponsorships, etc.), Blueprint and Headcount management effectively in partnership with Americas Business & Sales Operations, Finance, Sales Excellence, HR, Global Talent Acquisition (GTA); deliver accuracyBuild Momentum, excitement and inspire action in the field via the voice of the VP with relevant communications sent proactively and predictable frequencyEnsure vehicles / forums exist to communicate the right key priorities and current progress to the field via All Hands, Pulse updates, Off sitesShare communication best practices and ideas across Operating Units and in turn leverage corresponding best practices from segment peers & partnersLead analysis, follow-up actions and implement changes derived from the bi-Annual Employee Signals and Leadership Signals surveys. Manage and Organize VP Field & Customer Engagement and all Executive EngagementPartner, coach, coordinate with Business Manager and Customer & Partner Engagement Manager to execute on executive engagement plan, exec field visits, 1st to 3rd party exec eventsEnsure optimized VP field engagement with strategic customers (e.g. customer challenges; Compete; Agreement negotiations, migration to clous, Low Consumption, etc.)Ensure effective and efficient use of VP time while in the field including touch points with Field (internal) and Sponsored Accounts (externally); ensure field associated prep/post SLAs & post visit follow up are metEnsure focus on effective Quality Proactive Planning of field visits in a way that has a low tax on the field (e.g.: enough lead time; good direction, etc.) Ensure all executive engagements/field visits at CVP level and above are run smoothly with right customers engaged and productive meeting outcomes are achievedBuild US HLS Brand & Culture in partnership with LT and enable org Build and nurture Manager Community within US HLS in partnership with GMs and HR.Support ongoing readiness efforts and coordinate community learnings and best practice sharing among managers and sellers.Liaise and Manage Matrix & Extended Teams : Liaise with key business partners (Business Management community, National/MCAPS teams, Services, Partner org) and build/maintain connections to enable successful operation of the businessAdhere to Compliance Requirements & support HLS Compliance ChampionOrganizational HealthDrives team culture and health for the leader by getting a pulse on organizational health, as well as leading culture initatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. Capitalizes on team strengths and identifies development areas, strategizing, planning, and executing trainings. In partnership with Human Resources, tracks Microsoft Signals responses and coordinates a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Ensures a healthy compliance scorecard for the organization. Special Projects/Programs and InitiativesDrives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation. Creates clarity on ambiguous projects and develops plan for execution. Specialty ResponsibilitiesLeads executive-level communication with a variety of internal audiences. Optimizes the leader's time by structuring the communication strategy for the business and organizing the daily communications of the leader; performs triage and ghostwriting on behalf of the leader to expedite leader's time responding to emails. Develops presentations and messaging to articulate the team's mission, key projects, organizational/company strategy, and vision on behalf of the leader. May perform executive-level communication with a variety of audiences. Ensures alignment with business priorities. Proactively seeks out relevant content to communicate to the organization. Guides tactical response to crisis situations.* Designs and oversees the creation of foundational and storytelling content within the organization and in the industry. Uses understanding of audience needs to ensure the optimal use of leaders' time. Synthesizes findings within workstream and identifies links to broader strategic efforts and external facing thought leadership. Provides direction for criteria used to break down complex information into actionable steps for audience; organizes executive visits, including global events with customers. Represents the leader when withOtherEmbody our culture and values | |