Senior Practice Assistant
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 70 Francis Street (Show on map) | |
 Jan 14, 2025 | |
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The Senior Practice Coordinator primarily performs outreach to patients to assist them in scheduling echocardiograms. This will involve calling patients, locating available timeslots, booking appointments, troubleshooting, re-scheduling in the event of conflicts, obtainment of missing or incomplete information, and liaising with other team members and third-party vendors to obtain insurance authorization. For some specific insurers or coverage plans, this will require outreach to the covering entity to provide logistical and some basic clinical details so that requests can be submitted and approved with prior authorization. Follow up on denials and supporting appeals also are core requirements of the job.
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |