Parts ID Specialist

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Parts Specialist ID II role that is critical to the success of the Parts Division. The Parts Specialist provides timely replacement parts information to the Field Representatives using various resources including replacement parts lists and product engineering and product documentation catalogues. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote, MN Preferred

What you will do:

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts
• Advises all personnel of any changes pertaining to Parts identification via written communication
• Maintains excellent working knowledge of all computer programs related to Parts activity
• Maintains current on product knowledge as it relates to their Parts ID job
• Demonstrates a commitment to act as mentor to other members within the group
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
• Documents identification of parts to the customer via a Help Desk based software system
• Requests are received via e-mail & phone in a fast-paced environment

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of related experience
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• 1 + year of Oracle or SAP
• 1 + year of Salesforce
• Work experience in an Agile environment

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $28.61- $43.51 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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