Account Specialist

Logistics

This position is full time (40 hours/week) Monday-Friday from 8:30am - 5:00pm and will have the opportunity to work from home after on-site mandatory training in Columbia, SC at our Percival Rd. location.

What You Will Do:

• Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
• Trains and motivates new employees. Assigns work and monitors work/workload of staff. Serves as team lead and expert on account administration.
• Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing. Prepares/issues contracts and benefit books. Drafts custom language as requested and coordinates with printing and graphics for finished products.
• Prepares and issues standard and custom id cards. Coordinates with marketing and data control to design custom cards.
• Responds to all inquiries and advises/resolves group and/or member problems.
• Prepares/maintains accurate group files. Coordinates/ensures prompt, accurate processing of the billing/payment processes. Prepares/submits area reports for management.

To Qualify for This Position, You Will Need:

• Associate degree OR 2 years job related work experience
• 3 years of administrative/clerical support and/or customer service experience.
• 1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years).
• Good judgment skills.
• Effective customer service and organizational skills.
• Demonstrated verbal and written communication skills.
• Demonstrated proficiency in spelling, punctuation, and grammar skills.
• Ability to persuade, negotiate, or influence others.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Microsoft Office

What We Prefer:

• Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats.
• Knowledge of state and federal laws related to private business types of insurance.
• Knowledge of standard benefit structures.

What We Can Do for You:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.