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HRIS System Analyst I

BlueCross BlueShield of South Carolina
United States, South Carolina, Columbia
Jan 16, 2025
Summary Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements. Description

Logistics:

This is a full-time position working (40-hours/week) Monday-Friday work location at 51 Clemson Rd. Columbia SC, in an office environment.

What You'll Do:

  • Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests. Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements. Manage and maintain worker documents, announcements, and other system content requests. Perform job and administration functions related to hires and onboarding.

  • Serve as the HR Systems primary analyst for assigned areas. Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas. Manage and track all weekly service updates. Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables. May also aid in the testing execution phase of projects to include collection of project artifacts. Escalate system issues to senior level team members.

  • Support team members ensuring department documentation is updated and current. Responsible for self-development on appropriate system content in library and apply in work. Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.

To Qualify for This Position, You'll Need:

  • Required Education: Bachelor's.

  • Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.

  • Required Work Experience: 3 years system support experience and customer service experience.

  • Required Skills and Abilities: Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity. Technical aptitude. Demonstrated ability to manage multiple projects to timely/effective completion. Strong organizational, customer service, communications, and analytical skills. Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development. Strong attention to detail.

  • Required Software and Tools: Advanced knowledge of Microsoft Office. Knowledge of programming languages. Strong understanding of LMS, ATS and HCM systems.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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