Service Department Supervisor - Fire Alarm & Sprinkler

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We are seeking an experienced Fire Service Supervisor with ideally a minimum of 5 years of supervisory experience in the fire service industry. The ideal candidate will possess NICET certifications and will be responsible for managing a team of field employees to execute routine life safety testing and inspections. This role requires a proactive problem solver who can work effectively under time constraints while ensuring outstanding service to our clients.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What will you do

In this role, you will supervise and lead a team of field employees in performing life safety testing and inspections in accordance with industry standards and regulations. You will be responsible for interpreting construction drawings and specifications to ensure compliance with NFPA 72, NFPA 25, NFPA 101, and NFPA 13, while demonstrating knowledge of fire alarm systems and fundamentals, as well as a working understanding of fire sprinkler systems. Your focus will be on developing and implementing strategies to solve complex problems and enhance operational efficiency. Additionally, you will foster a positive work environment that encourages teamwork, collaboration, and professional development among team members. You will manage project timelines to ensure that all testing and inspection services are completed within established deadlines, while also maintaining P&L responsibilities and accurately forecasting monthly revenues and expenses. Providing exceptional customer service is essential, as you will address client inquiries and concerns promptly and effectively. Furthermore, you will ensure compliance with all safety protocols and regulations, promoting a culture of safety within the team. Conducting performance evaluations and offering coaching and mentorship to team members will support their growth and development.

How you will do it

• Revenue responsibility - Implement plans, programs, and processes to meet and exceed corporate goals and maximize market potential for the service business including new bookings (sales), revenue, and profitability.
• Customer Satisfaction - Maintain effective communication and build solid relationships with customers from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled, quickly resolve customer complaints, and enhance relations.
• Productivity Improvement - Set fair and manageable territories for technicians, assign effective performance measurements, and motivate employees to exceed their goals utilizing management tools. Additionally, train all clerical and dispatch personnel on job procedures including our CRM system.
• Safety Compliance - Ensure all employees comply with corporate safety programs, maintain up-to-date safety training, and identify safety issues, notifying the corporate safety office of required corrective actions.

What we look for

Required

• Understanding and knowledge of various water-based fire protection systems (Wet, Dry, Pre-Action, Foam systems, and Fire Pumps).
• Familiarity with various fire alarm system components, including detectors, panels, and notification devices, from various manufacturers.
• Demonstrated supervisory and leadership abilities including training, team building, presentation, negotiation skills, and effective customer interaction.
• Attention to detail and commitment to safety standards.
• Ability to read and interpret blueprints and technical specifications related to fire alarm systems.
• Knowledge of jurisdictional fire code in Nassau and Suffolk counties including Joint Commission standards.
• Associate degree or equivalent experience.
• Minimum of 5-10 years of supervisory experience.
• Availability for local/regional travel, including nights and weekends as needed.

Preferred

• BA Degree
• NICET Level II in Inspection, Testing of Water Based Fire Protection Systems
• NICET Level II in Fire Alarm Systems

HIRING SALARY RANGE: $96,500K-$120,000K (Salary determined by education, experience, knowledge, skills, and abilities, internal equity, and market alignment.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.

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