Senior Director Server Customer Engineering

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

AMD together we advance_

Senior Director Server Customer Engineering

THE TEAM

Our Customer Platform Apps Engineering team is chartered with the platform enablement, solutions ramp, and product support of all server OEMs, ODMs, MDCs, and the associated extended ingredient server ecosystem. This team has platform engineering central accountability to enable our AMD partners to quickly expand their portfolio and quickly ramp these new platforms to broad launch. This consolidated organization provides the opportunity to scale emerging into new workloads while creating new levels of effectiveness with our more mature MDC and base OEM configurations.

With their unified technical view of the Server BU platform portfolio, they represent the "voice of our customers" back into server development teams throughout AMD. The team will ensure we have one Platform Engineering technical voice to our customers and provide consolidated and prioritized inputs to AMD's upstream development and planning teams.

The support provided by this team encompasses delivering customer design-win and design-in work partnering on platform bring-up and debug support, ensuring the integration of AMD technologies, developing industry-wide enabling collateral, and providing technical training to key AMD sales support.

The team owns all customer execution plans with a continuous focus on optimizing the path from bring-up to launch. They drive prioritization and execution of debug, root cause, and resolution for customer sightings in partnership with validation and design teams.

They are the single voice communication for all critical issues involving potential recalls. And they work closely with product marketing and planning on prioritizing customer requests.

THE PERSON

The Senior Director must have a clear passion for our customer's winning with AMD products. Showing empathy while interacting with the customer is fundamental and balancing this with a structured approach to moving the customer strategically aligned with AMD business needs is equally critical.

Equally important to the customer relationships is building a positive relationship with all related development teams so that when issues for key talent or other special requests are required there is very low latency. It is encouraged that the leader have a good sense of discernment with an understanding that R&D technical solutions is a critical portion but not always first order in driving customer delight.

He/She shows experience in routinely satisfying customers with technical responsiveness while not continuously impacting the committed schedules of our development teams

KEY RESPONSIBILITIES

• Leads platform engineering collateral in support of business design win opportunities
• Delivers collateral and support required for customer development of AMD platforms (design-in)
• Owns customer-coordinated execution plans optimizing path from bring-up to launch
• Drives debug, root cause, and resolution for customer sightings in partnership with validation
• Single voice communication for all critical customer impactful issues involving potential recalls
• Works closely with marketing on prioritizing customer requests

PREFERRED EXPERIENCE

• Best-in-class verbal and written communications skills are vital - this job requires continuous executive communication both internally and externally.
• Candidate must be able to effectively tailor messages from hand-on engineer in the midst of debug to C-suite business executive and will be expected to be proactive in all forms of communication
• The leader must drive rigor in documentation of all agreements no matter how informal through tracking of actions, clear meeting minutes, comprehensive trip reports, etc.
• Tolerance for ambiguity is necessary - there will be many times when we do not have as clear of direction as we would prefer from our customers, but at all times leader must come across as transparent and working actively to move the customer objectives forward.

EDUCATIONAL CREDENTIALS

Bachelor's degree in engineering or related field; Master's degree preferred

LOCATION

Austin, TX

At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.