Account Representative

This is a remote position

Located in Florida

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Minimum Requirements

• Bachelor's Degree in Criminal Justice or related field or equivalent work experience.
• Minimum of two (2) years of experience in customer support or training.
• Some experience with the criminal justice system preferred
• Full time resident of Florida.
• Valid state driver's license and the ability to safely operate a motor vehicle required for travel to customer sites.
• Basic knowledge of Company products and services.
• Excellent oral and written communication skills with internal and external contacts at all levels.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Strong presentation skills.
• Problem solving ability.
• Strong analytical skills.
• Ability to handle multiple tasks simultaneously and prioritize appropriately.
• Strong computer skills with solid knowledge of MS Excel.
• Basic knowledge of the criminal justice system preferred.
• Fluency in both English and Spanish preferred.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Works from home office. Must be located in the state of Florida.
• Extensive travel within the state of Florida required.

BI Incorporated

Summary

Provides close, continuous support of the FL DJJ account through on-site technical support, troubleshooting, training, report analysis, and programmatic assistance and guidance. Serves as the liaison for all aspects of contract compliance and program performance.

Primary Duties and Responsibilities

• Meets with Department staff as required on a formal and informal basis. Participates in on-site meetings to determine the overall health of the program and needs of the agency.
• Analyzes, summarizes, and provides regular reports to the Department's Managers as appropriate.
• Responsible for the identification and reporting of problem areas related to the overall program, individual Judicial Circuits and Probation Circuit Offices.
• Provides recommendations to resolve identified problem areas and proactively works with Management, Probation Circuit Offices staff to develop and implement appropriate strategies to resolve.
• Proactively meets with Judicial Circuit Managers and Probation Office staff as appropriate to understand program health for their area of responsibility, address problem areas, and provide recommended solutions. Reports meeting topics and outcomes to the Department Probation Office as appropriate.
• Provides programmatic assistance to Judicial Circuit Managers and Probation Office staff by receiving and documenting programmatic updates and needs, coordinating retrieval of historical information for court purposes, and keeping appropriate staff informed of all interactions.
• Provides training to Probation Office staff as appropriate, and as it relates to their area of responsibility.
• Proactively identifies training needs for Probation Office staff. Coordinates and delivers training as necessary.
• Provides 24/7/365 on-call availability to address FL DJJ emergencies or unforeseen events related to the program.
• Stays abreast of FL DJJ policies and procedures.
• Assists with billing-related administrative issues and price correction work in conjunction with Accounts Receivable.
• Attends specified trade shows and Company events to assist the Sales team.
• Performs other duties as assigned.