Global Sales Operations Manager

About us

At Udemy, we're on a mission to transform lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 69 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can transform lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Turkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne.

This hybrid position requires two days per week in the Austin, TX office.

Learn more about us on our company page.

About you

You're a forward-thinking individual with a knack for blending strategic consultative thought leadership with operational excellence. Your analytical prowess is matched only by your understanding of marketing operations, sales data, and technological tools. With strong cross-functional collaboration skills, you're ready to drive impact in a global setting, leveraging your experience to foster a scalable sales pipeline, ensuring both growth and efficiency.

About this role
As a Sales Operations Manager at our leading software as a service company, you will spearhead the operational design and management of our global Sales Development team. This role is not just about oversight; it's about actively engaging in the strategic and operational mechanisms that make our sales engine thrive. You'll be at the heart of our success, driving initiatives that translate into millions in sales pipeline, supported by a team that values innovation and impact.

What you'll be doing:

• Lead and optimize the operational framework for a global Sales Development team comprising Account Development Representatives (ADRs) and Sales Development Representatives (SDRs).
• Harness analytical skills to evaluate sales data, compensation plans, and marketing operations, ensuring alignment with sales goals.
• Serve as a bridge between the Sales Development team and cross-functional partners, including Marketing Operations, Data Analytics, Finance, and Sales Compensation, to drive unified strategies and execution.
• Implement and manage sales technologies and tools such as CRM, lead routing, dialing, sales engagement, and business intelligence platforms to maximize efficiency and effectiveness.
• Foster a culture of continuous improvement, leveraging firmagraphic and contact data to refine sales approaches and methodologies.
• Contribute to the strategic planning and scaling of the sales pipeline, ensuring the team's efforts are aligned with the company's growth objectives.

• Demonstrated experience in sales operations within a SaaS environment, with a proven track record of managing global teams to achieve sales excellence.
• Robust analytical capabilities, with a deep understanding of sales metrics, marketing operations, and financial principles impacting sales strategies.
• Proficiency in using a variety of sales tools and technologies, including CRM systems, sales engagement platforms, and business intelligence tools, to drive sales operations.
• Excellent cross-functional partnership skills, with the ability to collaborate effectively with teams across Marketing Operations, Data Analytics, Finance, and more.

• Strategic Consultation: Ability to provide thought leadership that blends big-picture thinking with operational execution to drive sales growth.
• Analytical Prowess: Skilled in analyzing complex sales data and market insights to inform strategic decisions and operational improvements.
• Technological Proficiency: Comfortable navigating and leveraging a suite of sales enablement tools and technologies to optimize team performance.
• Cross-functional Collaboration: Highly effective at working across different functions, fostering teamwork and unity towards common sales goals.
• This role is designed for someone passionate about driving sales effectiveness through strategic operations and technological leverage. If you're eager to take on a role that challenges and rewards in equal measure, we look forward to your application.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
  
  
• Learning is what we do-inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
  
  
• Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
  
  
• We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy "starts with U" and is grounded in mission-driven benefits that intentionally align with our core values. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
• Transgender Benefits: Expanded medical coverage for gender-affirming care
• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
• Charitable Giving: Corporate charitable match for eligible nonprofits and charities
• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
• Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview