Revenue Cycle Instructional Designer and Quality Analyst

The Revenue Cycle Instructional Designer and Quality Analyst is responsible for improving department operations by monitoring key performance indicators and providing the information gathered to the Supervisors/Leads for employee feedback and training. While demonstrating service excellence at all times, this individual is responsible for maintaining Service Excellence standards within all Revenue Cycle applications.

The Revenue Cycle Instructional Designer and Quality Analyst is responsible for evaluating current workflows and developing process improvements to ensure quality and accurate information based on the various Epic applications. The Quality and Training Specialist will provide feedback to each team member and their direct Supervisor and/or Manager with identified errors on a daily, weekly, and monthly basis utilizing Quality Assurance Scorecards. Responsibilities also include identifying and reporting trends and concerns regarding quality assurance metrics, including statistical reporting documentation, and providing data to improve application training material throughout the organization.

The Revenue Cycle Instructional Designer and Quality Analyst maintains quality audit reports for all team members and tracks ongoing performance. Specialist administers Continuous Quality Improvement reviews for new hires before formal quality auditing. Seeks to foster a strong line of communication between all areas of Revenue Cycle, addressing training needs to supervisors. The Quality and Training Specialist should seek to develop a deep understanding of departmental functions and goals to improve educational material in the advancement of education.

The Revenue Cycle Instructional Designer and Quality Analyst will be responsible for conducting regular check-ins with Revenue Cycle leadership and will consistently provide accurate and detailed monthly reports that outline team member error rates, identify error trends for the month, and should develop a strategy to improve workflow via educational training and/or system updates. The Quality and Training Specialist will develop ongoing training modules to increase efficiencies. Key Performance Indicators will be presented with identified training modules and process improvement plans to senior leadership quarterly.

Under the direction of the Revenue Cycle Training and Quality Manager, the Revenue Cycle Instructional Designer and Quality Analyst is an experienced training specialist with a solid understanding of business processes, specific Epic Applications, BMC applications and policies, and adult learning styles and methodology. The methodology includes but is not limited to electronic learning modules, electronic assessments (pre and post-training sessions), gap analysis, and PowerPoint presentations. The Quality and Training Specialist participates in the overall development, implementation, and maintenance of a training program across multiple applications, services and departments. In addition, they serve as a direct resource for planning and coordinating Revenue Cycle driven projects requiring Epic training and implementation of new Epic modules.

POSITION SUMMARY:

The Revenue Cycle Instructional Designer and Quality Analyst is a resource to assure training tools are well tested, professional, highly usable, and standardized across all applications. The Revenue Cycle Instructional Designer and Quality Analyst is responsible for developing and communicating proposed training plans to business leads, assigned applications, and department owners. In addition, the Specialist is responsible for executing training as appropriate according to project deadlines. Revenue Cycle Instructional Designer and Quality Analyst will assist in planning, organizing, and overseeing the training curriculum implementation to meet business owners' needs. The Specialist utilizes their experience to analyze current training plans to identify gaps and offer logical suggestions and/or action plans to mitigate and enhance end-user training.

The Revenue Cycle Instructional Designer and Quality Analyst ensures the upkeep of all training environments and serves as the point person for MST rebuild and MST Mitosis for applicable projects. In addition, they act as the end-user liaison, communicating feedback regarding application build and usability to the analyst teams. The training lead works closely with training and project teams to ensure the upkeep of all training environments, intranet content, and classroom functionality. The Specialist is a forward-thinker who identifies opportunities to apply technology to improve business processes within strategic institution goals.

Position: Revenue Cycle Instructional Designer and Quality Analyst

Department: PAS Quality and Training

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Training team resource:

• In coordination with the Epic eMerge Training Team, the Revenue Cycle Instructional Designer and Quality Analyst will be responsible for the creation and on-going development of training curriculums for Revenue Cycle.
• Identify and create eLearnings for refresher training curriculums.
• Serves as a role model to the training team through continued learning and professional accountability.
• Fosters team work and collaboration. Provides oversight and project management expertise to other members of the training team.
• Collaborates with Epic Application Analyst and subject matter experts to assess and identify appropriate curriculum design, educational needs and training opportunities.
• Responsible for creating various solutions to educate clinicians on the use of BMC applications utilizing suitable materials and instructional methods appropriate to adult education.
• Continuously serves as a resource for innovative teaching offering mentoring to colleagues.

Project management:

• Assist in leading the development, implementation, and maintenance of the Epic training program. Provides proactive input to issues resolution, quality, and process improvement.
• Develops and maintains credibility and effective working relations with project management, department managers, program coordinators, clinical and physician leads.
• Schedules and leads meetings with clinical leadership to as determined by project tasks and timelines.
• Collaborate with analyst team leads in workflow analysis; apply workflow knowledge in system configuration and training curriculum design.
• Align with other IT functional areas to remain apprised of project status and inform customer management of progress. Keeps the ITS technology and service managers aware of user issues and potential conflicts.
• Participate in leadership meeting as a representative of all training applications.

Ongoing training activities:

• Edit tip sheets, proficiency assessments and communication postings prior to publishing to end users.
• Ensure daily, weekly, and monthly tasks (i.e. training maintenance, Thrive Planning, MST clean up) are on track for completion.
• Work closely with Revenue Cycle leaders to provide a schedule for new employee orientations, physician training, student and resident onboarding. Create method to track training, with a clean demarcation between go-live education and ongoing orientation.
• With the manager, develops a structure for refreshers, optimization and upgrade trainings needs.
• Under the guidance of the training manager, maintain a certification training program according to Epic guidelines.
• Work closely with the Training Manager to publish training schedules and materials in learning management systems.
• During training sessions, be available as a resource for troubleshooting and support.
• Oversee logistics and maintenance of training space and equipment.

Quality Measures:

• Ensure that data-driven performance management and QI programs are designed and implemented in a manner that aligns with the organization's strategy and mission.
• Monitors the effectiveness of the performance management and quality improvement programs on a timely and an ongoing basis.
• Reviews and analyzes data to determine issue trends and develops remediation plans and/or workflow resolution.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor's degree is preferred. *Degree may be substituted for experience for candidates who have extensive training experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Epic Revenue Cycle Application Certification (HB and/or PB Application preferred)

EXPERIENCE:

• 5+ years hospital revenue cycle experience and
• 2+ years of quality auditing or EHR training experience
• Certification or proficiency in one or more Epic Curriculum applications (or obtained within 3 months of employment)

KNOWLEDGE AND SKILLS:

• Sound judgment and critical thinking
• Strong analytical, verbal and written communication skills, as well as interpersonal and presentation skills are essential.
• Strong PC experience and Microsoft Office: experience required including Access, Excel and PowerPoint, Word skills required.
• Ability to prioritize and handle multiple tasks
• Strong organization and follow-through skills
• Accuracy and attention to detail
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances

Equal Opportunity Employer/Disabled/Veterans