Technical Live Chat Agent

You Are...

...a skilled communicator with a commitment to customer service and support.

As a Live Chat Agent, you will be responsible for providing customer support, product suggestions, and general company information via the Live Chat Portal. This position facilitates the customer requests by providing information directly, or gathering full contact information so the appropriate person can respond, and entering leads into the CRM system if applicable. The preferred candidate will have a technical background or technical knowledge. Once trained, the working hours will be on a shift from 10:30am - 7:00pm M-F. This position will be located on-site at our Ashland, VA office.

The base pay range for this position is between $20/hr and $22/hr and depends on related experience. Anton Paar USA offers full benefits and a profit sharing contribution to your 401k retirement savings. We offer a $10,000 anniversary bonus every five years plus additional bonus opportunities.

We are ...

... focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.

Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.

Would you like to make a difference at a fast-growing high-tech company that has opened 3 new USA offices in the past 5 years? If so, then let's talk about the Corporate Recruiter position at Anton Paar USA.

Responsibilities include:

Develop a working product knowledge for multiple product lines including density meters, particle size analyzers, rheometers, and others.
• Focus on customer service excellence and success.
• Obtain, document, and forward sales, service and support leads.
• Develop micro-relationships with customers via Live Chat interface.
• Respond effectively to specific customer requests.

Skills and qualifications you will need:

• Strong technical aptitude
• Prior inside sales and/or support experience preferred
• Ability to work independently, result-oriented and initiate
• Bachelor's degree in science or engineering for career advancement
• Proficiency in Spanish language preferred.

Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We offer unique and rewarding positions with competitive salaries, an excellent benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.

Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position is not eligible for current or future work authorization or visa sponsorship.

#LI-Onsite #LI-AC1 "in-office"