Director of Operations

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The Deputy Director of Operations (Deputy Director) is directly assists the Director of Operations (Director) in the management and oversight for all the mechanical, electrical, and plumbing repairs, maintenance, and operations at the medical center campus and the Central Energy Plant. The Deputy Director assists with directing and overseeing program development and management, maintenance, repair, operations, quality control, staffing, training, performance management, and vendor management. Additionally, the Deputy Director is the direct supervisor for 2nd and 3rd shift operations. The Deputy Director is the primary backup for the Director of Operations and will act in the capacity of the Director when the Director is OOO. The Deputy Director works collaboratively with the client Director of Facilities to ensure that MCE is aligned with client programs, policy, and the relevant regulatory guidance as it applies to facilities maintenance, repair and operations. The Deputy Director reports directly to the Director.

DUTIES & RESPONSIBILITIES

• Supports building and systems operations through an integrated facilities management and engineering team to assure high infrastructure availability and client satisfaction.
• Assists the Director in programming and overseeing the mechanical, electrical, and plumbing repair, maintenance, and operations for all shifts at the medical center campus.
• Works collaboratively with the leadership team to ensure coordination and integration with project management, compliance, and workplace experience.
• As the team leader for 2nd and 3rd shift, provides coaching and mentoring to the operations team and builds an environment that supports developing a high performing team.
• Assists in developing and maintaining a strategic plan for the operations team, in support of the client's objectives with a focus on innovation and best practices and creating standard work for all engineering activities.
• In collaboration with the Finance Director and Senior Facilities Manager, prepares the MEP operating budget recommendation to the client.
• Actively manages operating expenses to ensure compliance with client and contractual budget adherence.
• Oversees MCE's Facility Condition Assessments and ensures the integration into the Capital infrastructure plan.
• In collaboration with the Director, plans and coordinates major projects and/or service interruptions with the client, affected customers, and MCE team. Collaborates with the Capital project team to ensure effective coordinate and communication with MCE regarding project managed by the Capital projects team.
• Ensures consistent maintenance management practices across the account's portfolio and ensure achievement of Key Performance Indicators.
• Collaborates with the on-account Center of Excellence center that is focused on developing and advancing building automation and controls, maintenance, repair, energy, sustainability to include the analysis and reporting on maintenance and operations performance management and improvement.
• Supports the energy management processes for reporting energy, gas, water, and sewer consumption.
• Oversees the implementation and management of CMMS in support of all campus operations
• Oversees MEP vendors and collaborates with Sourcing & Procurement in bidding, negotiations and administration of MCE managed MEP contracts.
• Oversees the implementation of practices and procedures for operational compliance program management.

Safety

• Proactively supports a safety culture and in collaboration with the Director and Safety Manager, develops and implements appropriate practices and procedures to drive toward an incident free workplace.
• Collaborates with the Safety Manager to Identify risks to client facilities and eliminate downtime
• Ensures the operations team has the appropriate procedures, training, resources, equipment, and PPE for safe operations on the campus.
• Ensures that managers and supervisors are properly trained and comply with management and incident reporting of applicable environmental health and safety programs for the client and JLL.

Training

• Develops training programs based on needs gathered through skills assessments and safety requirements.
• Administers technical skills assessments and technical training programs of facility operations personnel.
• Ensures all client and JLL required training for the operations team is completed on-time and to a satisfactory level.

Job Requirements

• Bachelor's degree in engineering, engineering technology, operations management, or related field
• Minimum 7 years direct supervision of multi-building operations
• Extensive mechanical, electrical, plumbing and fire suppression system knowledge of commercial/critical facilities required

Knowledge, Skills, and Ability

• Strong interpersonal skills, ability to communicate well in both oral and written reports
• Strong organization skills and collaborative management style
• Computer proficiency in CMMS Supervisory responsibilities
• Proficient in using standard office IT systems including MS Office, and MS SharePoint
• Understanding of safety and environmental concerns related to site equipment and mechanical/electrical spaces.
• Experience in maintenance and operations of hospitals and healthcare facilities is desired.

• Expertise in periodic maintenance planning and administration.
• Business acumen including financial planning and analysis.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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