Customer Value Manager

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next - as many times as is necessary to get the job done right. That's how we respond to the new challenges that we face every day. And regardless of whether you are just starting your career or are already a pro - we believe you can be the transformation. Are you ready?

You can find more information about Transporeon as an employer here >>

You will be responsible for....

• Maintaining a regular cadence/engagement of communication with customers about their adoption trends, future desired strategy alignment, and identifying opportunities for deeper engagement and growth of wallet share.
• Fully understand the different roles of each department within the company and the processes linked to these departments, acting as a link between all functions with a clear customer-centric mindset
• Bringing the voice of the customers inside the organization while constantly measuring their level of satisfaction.
• Taking inquiries and requests from customers.
• Managing the communication with different internal and external stakeholders daily (e.g., Logistics, IT, procurement, senior management, etc.)
• Supporting Sales with the identification of cross-selling, upselling, and renewal opportunities within your portfolio of customers
• Be responsible for the ramp-up of your customer portfolio.

You are ready if you have....

• 3+ years of experience in customer-facing roles. Good knowledge of the Logistics Sector.
• Experience in SaaS would be nice to have, but not mandatory.
• Fluent level of English. Any other language would be a plus.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
• Experience in building and maintaining relationships, while working to maintain customer retention and drive engagement and renewals.
• The ability to work conceptually and connect quickly with new people, and build trust and rapport easily.
• A results-driven mentality, strong organizational and analytical skills, and a willingness to learn new technical notions.

We are ready and waiting with...

• an exciting and extraordinary team spirit
• the opportunity to drive important changes in the market
• the chance to grow personally and professionally

Compensation
Target salary range: 80,000 - $100,000 + commission. The final offer will be based on the candidate's skills

Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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