Director, Ambulatory Operations - Jefferson Medical Group, Center City

Job Details

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• In collaboration with the AVP, Ambulatory Operations, sets the goals, strategy and objectives for areas under their supervision
• Manages 2 multi-specialty floor managers with a dotted line reporting relationship for the remaining 5 floor managers. Supports 22 specialties across 7 floors of the Honickman Center.
• Manages the centralized Honickman Center ambassador team and the medical assistant, nurse, and ambassador float pools for the Honickman Center. Strategically places staff to meet demand. .
• Creates an environment of psychological safety for staff and promotes a high quality patient experience
• Communicates clearly and meets regularly with Department and Honickman Center leadership
• Develops trust and collaborative relationships with individual faculty members
• Cultivates a continuous improvement mindset amongst the faculty and staff
• Assists in the development and leadership of new strategic initiatives
• Performs reviews of practice business operations; develops recommendations and supports their implementation, promotes efficiency and effectiveness of practice operations at the divisional level.
• Supports and monitors development/implementation of the Department policy at the divisional level, addressing charge capture, patient registration, accounts receivable management, forms design, guest relations issues, etc.
• Analyzes department/divisional practice statistics, including information regarding patient visit and procedural volumes, payer mix, collection rations, practice revenues. Makes periodic presentations to Division Chiefs regarding practice activities status/developments.
• Performs reimbursement and coding analyses, develops policies and operating procedures, monitors legislative/regulatory developments, trains divisional practice staff and supports program development
• Monitors third-party regulations and legislative developments regarding billing and reimbursement; communicates to divisional and billing office staff, and Administrator.
• Supports/monitors annual reviews of third-party reimbursement profiles and practice fee schedule updates.
• Overall responsibility for financials in areas of oversight
• Oversees the start-up of new clinical programs, establishes operational and billing processes, staffing, employee recruitment, and supervises the day to day function to ensure success of the program.
• Develops policies and procedures in collaboration with management team
• Creates, presents and updates patient flow and hospital/JMG systems process improvement of the Honickman Center.
• Establishes and attends Departmental and Hospital/JMG committees and work groups, to identify and resolve areas of improvement of patient care and services.
• Works closely with hospital/JMG administration and outside consultants in establishing and implementing new processes and work flows.
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.
• Responsible for provider onboarding
• Creates and oversees an interdepartmental Quality Improvement Team to implement new procedures and reviews current procedures to ensure adherence and effectiveness.
• Develops/maintains library of practice management reference materials on topics noted above, for divisional staff usage.

Education and Experience:

Bachelor's degree in business required. Minimum of 7 years of experience in clinical care management, preferably in a multi-specialty ambulatory setting (or equivalent related experience).

Master degree in health care management or business preferred.

In lieu of Bachelor's degree at least 10 years' healthcare/practice management experience in an academic setting.

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Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.