Data Center Training & Service Readiness Lead

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

How You Will Make an Impact:

* Assess training needs onsite and skill gaps to design the training program for the field team.

* Work with the Regional Operations Manager to understand the training needs of the field team.

* Ensure all training needs align with SOPs and company policies.

* Conduct hands-on training sessions for employees related to different process areas as well as any process changes/updates.

* Organize training sessions with SMEs (Subject Matter Experts) in different process areas of the logistics team.

* Utilize various training methods including classroom style instructions, e-learning, on the job coaching.

* Build course materials such as slide decks, lab handouts, lecture manuals, assessments, and reference guides.

* Oversee the onboarding program for new hires, ensuring they receive proper technical knowledge before engaging in operations.

* Oversee and implement the cross-training program for the existing employees (field team).

* Maintain the cross-training matrix for the field team.

* Develop key performance indicators (KPIs) to measure the effectiveness of training programs.

* Maintain accurate records of training completion, certifications, and ongoing skill development.

* Conduct regular assessments, feedback sessions, and refresher courses to enhance employee knowledge and skills.

* Work closely with Quality Assurance Leads to align training with audit findings and performance improvement initiatives.

* Recommend training enhancements based on field observations and employee performance metrics.

* Work with the Regional Operations Manager and HR to ensure training needs support business goals.

* Liaise with the external training providers or certification bodies when necessary.

* Provide coaching and mentorship to employees to foster a culture of continuous learning and professional growth.

What You Will Need to Succeed:

* Minimum 3 years' experience in Learning and Development

* In depth knowledge of logistics, warehouse management and inventory control.

* Understanding of industry regulations, safety standards, and best practices in supply chain and technical operations.

* Familiarity with training technologies, Learning Management Systems (LMS), and e-learning platforms.

* Experience in developing standard operating procedures (SOPs) and training manuals.

* Proactive in identifying skill gaps and developing strategies to close them.

* Ability to track training effectiveness using KPIs and feedback mechanisms.

* Strong instructional design capabilities to create effective training programs.

* Strong problem-solving and critical thinking skills to address operational challenges through training.

* Ability to conduct hands-on, classroom, and virtual training sessions.

* Excellent presentation, interpersonal, multi-tasking, and writing skills are require

* Curiosity and passion for learning.

* Ability to effectively collaborate and influence across multiple teams and stakeholders

* Should have an exemplary customer service mindset, be highly motivated, and a team player

* Ability to convey ideas both verbally and in written form, work independently, and prioritize job responsibilities

* Available and able to travel

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Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.