Quality Assurance Supervisor

University of Kentucky Federal Credit Union

$34.58 - $36.79 Hourly

remote work

United States, Kentucky, Lexington

2557 Sir Barton Way (Show on map)

Mar 13, 2025

Job Details

Job Location		Hamburg - Lexington, KY
Position Type		Full Time
Education Level		2 Year Degree

Salary Range		$34.58 - $36.79 Hourly
Job Shift		Day
Job Category		Banking

Description

Title: Quality Assurance Supervisor

Department: Finance and Risk Management

Reports To: Compliance and Risk Manager

Job Grade: 11

FLSA: Non-Exempt Last Modified: 3/10/2025

It's a Job ... Only better!

At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

As the Quality Assurance Supervisor, you will play a vital role in overseeing and enhancing the Credit Union's Quality Assurance program. You will be responsible for ensuring accuracy, compliance, and efficiency in processes related to financial risk management. This position involves supervising Quality Assurance staff, performing audits, analyzing data, and collaborating with other departments to maintain compliance with policies and regulations. Your ability to identify discrepancies and implement process improvements will directly contribute to the success of UKFCU's operations.

What You'll Do

Quality Assurance Program Oversight:

Develop, implement, and maintain the Credit Union's Quality Assurance program.
Conduct independent research on policies, procedures, and applicable regulations.
Ensure compliance with federal and state financial laws and internal policies.

Auditing & Compliance Monitoring:

Perform targeted testing for consumer compliance requirements.
Review and verify audit reports to ensure adherence to regulatory standards.
Maintain detailed documentation of audit results and quality assurance findings.

Data Analysis & Reporting:

Analyze Quality Assurance production and discrepancy data to recognize trends.
Generate quarterly reports for the Compliance and Risk Manager and senior management.
Leverage data insights to support training and process improvement initiatives.

Process Improvement & Risk Mitigation:

Provide recommendations for enhancing internal controls and operational efficiency.
Identify potential risks and collaborate with teams to implement corrective actions.
Partner with internal departments to ensure that quality standards are met consistently.

Training & Staff Development:

Supervise and mentor Quality Assurance staff, providing ongoing training and development.
Conduct training sessions to improve compliance awareness across the organization.
Develop and maintain updated training materials related to compliance and quality control.

Collaboration & Cross-Functional Support:

Work closely with regulatory compliance teams to stay updated on industry best practices.
Assist with internal and external audits, ensuring timely responses to audit requests.
Participate in projects and initiatives that support organizational growth and compliance.

Qualifications

Who You Are

Experience & Education:

5-8 years of experience in quality assurance, compliance, or auditing within financial services.
Associate degree in Business Administration, Accounting, Finance, or a related field.
Bachelor's degree preferred.
Strong background in compliance testing and risk management practices.

Skills & Strengths:

Excellent analytical and problem-solving abilities.
Strong attention to detail and accuracy in reviewing financial data.
Ability to interpret and apply financial regulations effectively.
Proficiency in report writing, data analysis, and process documentation.

Key Traits:

Proactive and solution-oriented with a focus on continuous improvement.
Strong leadership and mentoring abilities.
Effective communicator, capable of working with teams across the organization.

What's In It for You?

Competitive salary and industry-leading benefits.
Opportunities for professional growth and leadership development.
A chance to make a lasting impact on our members and the organization's future.

Legalese

Equal Opportunity Employer

UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment

You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 90 days of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.