Temporary Mortgage Specialized Services Representative
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![]() 1925 Hughes Landing Boulevard (Show on map) | |
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Description
What The Role Is The Specialized Service Specialist is responsible for all incoming customer inquiries received by the Cadence Mortgage Division, via telephone, email or written requests. All inquiries if not resolved by the Specialized Service Specialist will be forward to the appropriate Mortgage Division employee for resolution. Customer inquiries will be tracked through the Task Application. Customer complaints whether verbal or in writing will be logged into the Complaint application. Written complaints will be handled as a Qualified Written Request and reported to management. The Specialized Service Specialist is also responsible for pay by phone payments, Escrow Analysis Calls, Loss Draft inquiries, in addition to handling Specialized Service inquiries the employee will handle working the ROL of Lien report with our third-party vendor. Who You Are To perform this job successfully, an individual must perform each essential duty. The requirements listed herein. are representative of the knowledge, skills, and/or abilities required. Education/Experience:
Skills:
How You will Make an Impact
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-RF1 Education
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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