Operations Coordinator

• Gathering data and qualitative measures related to departmental operational performance.
• Analyzing data to identify trends and opportunities to improve department operations.
• Creating reports, which summarize data and its findings in an effective manner.
• Communicating reports to key department stakeholders and leveraging the reports' insights to drive process improvement projects.
• Coordinating the day-to-day activities of improvement projects, including recruiting project staff, setting up any reports or requests for data, organizing meetings, and facilitating any team group exercises or performance improvement exercises.
• Working with the improvement project team to understand and assist with tracking key initiatives, metrics, and project assignments.
• Supporting the Project Manager in developing comprehensive workflows for select projects.

To qualify, you must have:

• Bachelor's degree with a concentration on healthcare management, science, business administration, or related field, or equivalent. Master's preferred
• 3 years relevant experience with one year experience managing multiple highly complex projects preferred
• The ability to effectively manage multiple demands and projects and/or proposals simultaneously within assigned department/division and to persuade and negotiate with peer level department heads and/or with external agencies/facilities on issues and programs that impact assigned department as well as several other large departments/divisions.
• Advanced knowledge of PC-based software applications (Excel, Word, PowerPoint) and manual and web-based applications for collecting/ reporting data
• Demonstrated ability to lead quality improvement and/or process improvement activities. For research efforts, ability to lead and conduct basic secondary research (e.g., literature reviews) and advanced quantitative and qualitative analysis.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.