Duck Creek Claims Configurator

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Grade I

We are seeking a Duck Creek Claims Configurator to join to join our Business Technology Services (BTS) division, focusing on supporting claims operations and our claims value stream in a fast-paced Agile environment. This individual will play a crucial role in configuring and enhancing Duck Creek Claims systems, including creating and managing business rules, workflows, and data models. The Duck Creek Claims Configurator will work hands-on with technical teams to ensure the systems support efficient claims adjudication, payment processing, and compliance reporting. The successful candidate will have a deep understanding of Duck Creek Claims configuration, XML/XSLT/XPATH, and SQL database queries, and will drive solutions to improve system performance and meet business goals. This role will report to the CIO, Workplace Productivity, but will be responsible to the agile value stream team lead, ensuring alignment with our agile principles and goals.

• Configure Duck Creek Claims systems, focusing on claims workflows, business rules, data models, and user interfaces.
• Apply deep knowledge of Duck Creek Claims, XSLT transforms, and SQL database queries to create solutions that enhance claims processing.
• Develop and maintain system configurations, working with both internal and external vendors.
• Work closely with Agile delivery teams to define configuration requirements, ensuring they align with sprint goals and business objectives.
• Participate in sprint planning sessions, assisting in defining deliverables and supporting configuration adjustments as necessary.
• Troubleshoot system performance issues, implement performance tuning, and ensure high availability and scalability.
• Support the optimization of claims cycle times by improving system processes and workflows.
• Ensure seamless integrations of Duck Creek Claims with other enterprise applications, proactively resolving integration challenges.
• Maintain and update all relevant system documentation, including configuration guides, user manuals, and technical specifications.
• Follow best practices for code management, ensuring code is versioned, tested, and documented.
• Partner with product owners, development leads, and business stakeholders to ensure the configuration meets business requirements.
• Lead and participate in code reviews to maintain quality and adherence to coding standards.
• Stay current on industry trends, system upgrades, and best practices related to Duck Creek Claims configuration.
• Promote a continuous learning mindset and encourage the adoption of new technologies and techniques within the team.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

• 3+ years of experience in configuring claims management systems, preferably Duck Creek Claims.
• 3+ years of experience in the property and casualty (PC) insurance industry, with a solid understanding of claims, underwriting, rating, insurance rules, and forms.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Extensive knowledge of Duck Creek Claims configuration, XML/XSLT/XPATH, and SQL database queries and procedures.
• Experience with Agile methodologies, including Scrum, Kanban, or similar frameworks.
• Familiarity with Duck Creek Toolsets, such as Duck Creek Rating, Policy, and Billing, is a plus.
• Proficient in troubleshooting and optimizing system performance.
• Strong analytical and problem-solving skills, with the ability to design and implement solutions.

Critical competencies:

• Ability to work effectively within cross-functional teams, including technical and business stakeholders.
• Excellent communication and collaboration skills.
• Strong attention to detail and organizational skills.
• A continuous learning mindset with a passion for staying updated on industry trends and technology advancements.

• Familiarity with integration of Duck Creek Claims with other enterprise applications.
• Experience in leading proof of concepts (POCs) for new technologies or solutions.
• Knowledge of insurance processes, particularly claims adjudication, payment processing, and compliance reporting.

Critical skills that align to our values:

• Building Relationships: Build and maintain professional networks with internal and external customers.
• Communicating with Impact: Clearly and confidently communicate information to a wide audience.
• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.
• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Exempt] for FLSA purposes.