Head of Customer Success

Are you a Head of Customer Success who is looking to join one of the top companies within the Advertising Services Industry?

Are you looking to further your career and grow?

Do you have experience in a leadership role for customer success or account management within B2B SaaS environments?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Remotely with our client in Remote, Interested?

Here's what you'd do:

• Oversee and strengthen relationships with a portfolio of high-value clients, including enterprise accounts, ensuring long-term retention and growth.
• Serve as a trusted strategic advisor, aligning client goals with business objectives to maximize performance and value.
• Lead executive-level engagements, fostering deep partnerships and ensuring a seamless client experience.
• Provide thought leadership and advanced strategic guidance on email and SMS marketing, leveraging deep expertise across platforms such as Klaviyo, Yotpo, Sendlane, and Attentive.
• Drive innovation in campaign optimization, segmentation, and personalization to enhance client performance and ROI.
• Stay ahead of industry trends and evolving technologies, advising clients and internal teams on best practices.
• Conducted and oversaw comprehensive business reviews, delivering data-driven insights and strategic recommendations to executive stakeholders.
• Identify and capitalize on growth opportunities within client accounts, aligning strategies with broader business goals.
• Partner with analytics teams to refine reporting and ensure actionable insights drive decision-making.
• Establish a structured approach to tracking client interactions, health metrics, and client opportunities within Salesforce.
• Leverage data to forecast risks, measure success, and drive continuous improvement in client engagement strategies.
• Ensure accurate reporting and visibility into account performance for leadership and cross-functional teams.
• Lead proactive initiatives to strengthen client retention, identifying areas for optimization and implementing high-impact solutions.
• Collaborate cross-functionally with Product, Sales, and Marketing teams to develop tailored strategies that drive client success.
• Establish scalable client feedback collection and action processes, ensuring continuous value delivery.
• Operate strategically in a fast-paced startup environment, prioritizing competing demands while maintaining excellence.
• Drive operational efficiencies and best practices to enhance team effectiveness and scalability.
• Mentor and develop team members, fostering a culture of innovation, collaboration, and high performance.

Here's what you'll get:

Pay: $225000 - $250000 / year.

Hours: 40 hrs/Week.

Length: Direct Placement.

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in a leadership role for customer success or account management within B2B SaaS environments.
• Minimum of 2 years experience in working with ESPs like Klaviyo, Yotpo, and Sendlane.
• Minimum of 2 years experience in Salesforce for tracking and reporting client relationships.

• Good analytical and communication skills to conduct and present business reviews.
• Ability to take ownership of client accounts, focusing on retention and satisfaction.
• Comfortable working in a dynamic, fast-paced startup culture.
• A collaborative and supportive team environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.