Director, CRM

Position Title: Director, CRM

Salary Range: $129,780 - $153,470

Department: Technology

Reports to: Sr. Director, Contact Center Solutions

Location: Remote

Schedule: M-F, 35 hours

This role is endowed/subsidized through September 2026, with the possibility of renewal based on performance and funding.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Director, CRM Salesforce will lead the implementation, configuration, and integration of our Salesforce CRM platform. This leadership role will oversee the technology roadmap, ensure the platform aligns with business objectives, and drive efficiencies for our programs.You will be responsible for Salesforce CRM environment at Vibrant Emotional Health, including setting the vision and strategy for the program, advancing best practices and guiding cross functional operations to achieve objectives. You are a strategic leader who will be responsible for driving innovation to ensure we deliver best-in-class services.

Duties/Responsibilities:

• Lead the technical delivery of Salesforce implementations
• Lead technical design sessions, design and document technical solutions that are aligned with Vibrants business objectives
• Translate business/technical requirements into well-architected solutions that best leverage the Salesforce platform and products
• Provide estimates of the level of effort to implement a solution based on business requirements
• Provide guidance during evaluation of business requirements

Partner Engagement:

• Serve as the primary point of contact for all CRM/Salesforce related initiatives, from initial discussions to final deployment and support
• Facilitate clear and effective communication between clients and internal teams, ensuring that client needs and expectations are met
• Conduct regular status meetings with clients to provide updates and gather feedback

Cross-Department Coordination:

• Collaborate with multiple departments to ensure that all Salesforce related processes are aligned and coordinated
• Lead and guide teams across different areas, including engineering, software development, and configuration management
• Provide leadership and support to ensure that all team members work effectively towards project goals

Technical Expertise:

• Utilize in-depth knowledge of Salesforce and product features to guide project decisions
• Work closely with technical teams to ensure that solutions meet program requirements and integrate seamlessly with existing systems
• Assist in configuring and customizing technology solutions to meet specific program needs

Continuous Improvement:

• Monitor and analyze Salesforce processes, identifying areas for improvement and implementing best practices
• Gather feedback from partners and internal teams to refine and enhance the Salesforce environment

Required Skills/Abilities:

• Excellent leadership, project management, and communication skills
• Experience working with Agile/Scrum methodologies
• Knowledge of APIs, middleware, and integration tools
• Familiarity with data migration tools and best practices
• Strong leadership and people management skills with experience in building high-performance teams
• Excellent communication skills with a proven ability to interact with C-level executives, partners, and technical teams
• Strategic thinker with experience in business development, client relationship management, and market positioning

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 12+ years of related experience, with at least 5 years specifically in Salesforce
• Proven experience in leading Salesforce implementations, configurations, and integrations in a large, complex organization
• Proven ability to manage highly technical Salesforce teams and guide a strategic Salesforce vision and roadmap
• Demonstrated experience collecting and analyzing detailed technical and non-technical requirements for Salesforce projects
• Preferred Salesforce certifications:

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address".