Patient Access Services Supv 1 - Admissions - Orange - FT Days

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

Under the general direction of the Registration Department Manager, incumbent is responsible for providing oversight and maintaining the daily operations, scheduling/planning, allocation and evaluation of the NOVA/Pre-admit Admitting teams. Acts as a control point for Registration issues. Responsible for coordination and staffing, troubleshooting and escalation of complex issues, monitoring productivity, acting as a coach and positive role model for staff, fostering a work environment that promotes positive morale, and developing and/or coordinating staff training. Responds to patient services issues and ensures timely and customer-focused service to patients. Directs collection of productivity, quality assurance and statistical data. In conjunction with manager, responsible for interviewing, hiring, effectively managing job performance and adherence to UCI policies and procedures. Works collaboratively with peers to ensure department goals are met and policies and procedures are followed.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong customer service and interpersonal skills
• Solid leadership skills to coach, mentor, and strengthen the team's performance, providing thorough and accurate review of complex work and oversight and coordination of tasks and projects
• Solid knowledge of relevant policies, protocols, regulations, and organizational objectives with the ability to articulate them and ensure daily operations are in compliance
• Solid knowledge of multiple insurance payor types, authorization processes, and admitting and registration processes and requirements
• Solid knowledge of medical and insurance terminology
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Minimum 2 years of demonstrated supervisor and/or leadership skills to supervise, motivate, and develop staff
• Minimum 1 year of experience as a PAW supervisor in multiservice clinic site
• Excellent written and verbal English communication skills
• Excellent organizational and planning skills and ability to manage multiple activities and varied deadlines
• Bachelor's degree in related area and/or equivalent experience/training.
• Ability to supervise, schedule, and coordinate daily activities for the subordinate staff
• Ability to maintain flexibility and work well in a fast paced, constantly changing environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships within the work unit and across the UCI Health System
• Ability to act independently to solve problems and develop recommendations for approval

Preferred Qualifications:

• Working knowledge of EPIC registration system
• Understanding of The Joint Commission requirements
• Previous experience in billing procedures
• Knowledge of University and Medical Center organizations, policies and procedures
• Bilingual skills

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.