IT Field Services Technician

As a national leader in the construction industry, Suffolk is redefining what it means to build. We challenge the status quo every day by gathering the people, innovations, and partnerships that can explore and go after new ways to do our jobs. Our focus on high-performing teams and technology translates to groundbreaking solutions for all industry sectors and phases of building. We provide value throughout the entire project lifecycle by leveraging our core construction management services alongside vertical service lines, an approach that is revolutionizing the industry and making a permanent mark on the world of business. Join us for a thrilling experience that will energize you, challenge you, and propel your career.

About Suffolk

Suffolk is a national enterprise that invests, innovates, and builds. We provide value throughout the entire project lifecycle by leveraging our core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment and innovation research and development. We have $4.5 billion in annual revenue, 2,400 employees, and main offices in Boston (headquarters), New York, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. We serve clients in every major industry sector, including health care, science and technology, education, gaming, transportation and aviation, and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. We're ranked #23 on the Engineering News Record list of "Top 400 Contractors." And we're proud to be a certified 2022 "Great Place to Work." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role

The IT Field Services Technician/Engineer works at the regional office as a member of the IT team and focuses on overall support for the office, as well as the surrounding job sites. Face to face support will make up most of your day, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.

Must be a self-starter and be self-motivated
• Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution
• Support of VIP needs and issues
• Serves as second level support for Help Desk requests and incidents with emphasis on medium to difficult issues
• Follows and creates standard operating procedures around process and documentation
• Recommends and implements process improvements
• Responds to job site service requests regarding installation, configuration and maintenance of internet services, firewalls, switches, wireless access points, and Audio/Visual systems
• Adheres to established operating procedures as outlined in processes and documentation, and proposes enhancements.
• Must be able to travel frequently within the Dallas region and occasionally to other locations out of state.
• May need to travel to other regional offices on occasion
• Additional duties as assigned

• College degree preferred
• 4 - 7 years' experience working in IT role including Help Desk and Hardware deployment/configuration, 2-3 years of end-user facing support
• Ability to work both independently and as a member of the IT Team
• SME knowledge of PC hardware and software with an emphasis on Microsoft environments
• Working knowledge of all components of IT infrastructure including desktops, servers, routers, switches and wireless devices
• Familiarity with Microsoft 365 and Azure is a plus
• Working knowledge of Audio-Visual technology and systems
• Understanding of LAN/WAN administration and support
• Ability to interface and service VIP's with professionalism and confidence
• Familiarity with Service Desk Ticketing software (Service Now)
• Proficient troubleshooting skills with the ability to isolate problem sources.
• Excellent customer service skills
• Excellent communication skills, both oral and written
• Willingness to work in a highly structured environment
• Ability to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with ease
• Outstanding time management skills
• Basic project management skills
• Ability to develop processes and documentation
• Ability to lift 50 pounds
• Must possess a valid driver's license
• Must have reliable transportation

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk