Systems Engineer Level 3

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Work closely with Stakeholders and vendors to ensure the implementation of the vendor product meets Stakeholder's requirements. Demonstrate vendor product to Stakeholders (in some cases end users) to generate feedback on the system.
• Become and serve as a Tier II technical support for assigned product to end user. Conduct root cause analyzes and investigate technical issues reported by customers by analyzing the diagnostics available depending on the system such as the product logs, application code, Java thread dump, heap dump, network log & garbage collection logs to provide root cause analysis and solutions for issues.
• Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
• Prepare technical designs, and documentation (i.e., knowledgebase articles) for use by help desk. Documentation will include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
• Collaborate with various stakeholders during product problem resolution cycle.
• Candidate must be strong in analytical thinking and problem solving. Strong oral and written communications skills are also needed.
• Work at different locations throughout US based on customer requirements.

• Active Top-Secret
• High School Diploma (HS) and 13+ years, Associates Degree (AS) and 10+ years, Bachelors' Degree (BS) and 8+ years or Masters' Degree (MS) and 5+ years of relevant experience.
• Relevant experience to the job description.
• Aptitude for complex technical problem solving.
• Strong oral and written communications skills.
• Ability to work on own with minimal supervision.
• Experience with ARM computers and other technologies associated with embedded computing.
• Familiarity with protocols used to support: Internet of Things (IOT), Video over IP, Wireless Communications.
• Ability to support up to 10% CONUS travel.